PROVO311 handles all Utility Billing as well as connections or disconnections. Simply dial 311 or if you are outside of Provo City limits dial (801) 852-6000. Our knowledgable customer service department can quickly and efficiently help you. If you are new to Provo City, 311 can help you get your water and power hooked up. We can even help you understand your billing statement, and of course help you pay your bill, or even set up automatic bill pay.
Additionally PROVO311 aids the Public Works Department with Sanitation. Whether it be new move-in, adding a can (trash, recycling or yard waste), setting up a pick up, or just questions about your Sanitation Schedule, 311 has you covered.
Provo City Utilities
Did you know that Provo City has it's own Power Department? In addition to providing the city with power, the Power Department has a forestry division that maintains trees in the city as well as an engineering department.
Water & SewerProvo's Public Works Department provides the city with all of it's Water & Sewer needs. Did you know that when Provo City's water was tested against all major bottled waters it tested in the top 5 for taste and purity? Provo's Public works has set a new standard with their water treatment facility.
SanitationDid you know that Public Works has recently added cameras to all of its garbage trucks. This not only helps ensure that any potential property damage would be documented, but also allows us to better answer your question in the case that your garbage was not picked up. If you are concerned that your garbage was not picked up give us a call, we will review the footage and if your can was out at the time we will pick it up the next working day for free, otherwise we can schedule a paid pick-up time.