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FREQUENTLY ASKED QUESTIONS

ABOUT US

What is the Covey Center?

The Covey Center for the Arts is primarily a rental facility. We host over 200 events a year – most of which are produced and performed by the community. In addition to being a rental facility, The Covey Center produces Covey Center Special Events, the Brinton Theatre Series, and offers community dance classes. Visit our website regularly to find out what and who is coming next. If you’re interested in renting the facility, click here to visit our rental information page.

What are the Covey Center's hours?

The Covey Center is open Monday - Friday 10AM - 6PM. During these times, you can come purchase tickets, enjoy our art galleries, or even take dance classes. The building also opens one hour prior to every performance.

CODE OF CONDUCT

The Provo Covey Center for the Arts is a public facility intended for the use of residents of Provo City, Provo City Staff, as well as residents of surrounding cities.  The Covey Center is intended to be a welcoming and safe place for individuals to congregate and socialize.  Participants of the Covey Center are expected to conduct themselves in a manner that most people would find reasonable and that does not infringe on the enjoyment of other participants.  While an exhaustive list of inappropriate activities is impractical, the following outlines the basic principles of appropriate Covey Center use.

Participants agree to observe the following when attending the Provo Covey Center for the Arts:

  • Smoking and vaping is not permitted in the Covey Center at any time.
  • Alcohol is not permitted in the Covey Center at any time.
  • Offensive language is not permitted in the Covey Center.
  • The Covey Center structure, grounds, furnishings and fixtures must be treated with care and respect at all times.
  • Performers must enter through the “Performer’s Entrance.”
  • The Art Galleries are FREE to all, however, for attendance in the performance halls, participants must obtain the required tickets for the event at hand.
  • Commercial activities, including, but not limited to, requesting donations, teaching private instruction, collecting admissions, selling of products, or solicit individuals for agencies, personal services, or businesses is prohibited unless authorized by venue management.
  • State and local policies, laws and regulations must be observed at all times.

    Participants are expected to:

  • Be able to function on their own or with the assistance of an escort, but independent from Provo City Staff or Covey Center volunteers.
  • Maintain personal hygiene that is healthy and non-offensive.
  • Use voice, language and behavior that will not offend or disturb other participants or staff.
  • Treat others with courtesy and consideration.
  • Get permission for any photography or videography, personal, commercial, or otherwise, from staff prior to their filming.
  • Observe all state and local laws, policies, ordinances, and regulations.
  • Comply with any direction from Provo Covey Center staff, and follow any other rules that they deem necessary and appropriate to provide patrons a safe and welcoming environment.
  • Comply with Provo Covey Center employees in accordance with the rules and regulations outlined above as well as any other direction staff deem necessary to maintain the safety and enjoyment of all patrons.Failure to comply with staff requests, directions, or instructions will result in loss of privileges, including removal from the building and criminal trespassing.

Questions regarding the patron code of conduct can be directed to the Provo Covey Center General Manager.

TICKET POLICIES

Can I exchange or refund my tickets?

All sales are final and we cannot offer refunds. However, we will happily exchange your tickets during normal operating hours (M-F, 10:00AM - 6:00PM). Exchanges may be made in person at the box office window, and cost $3 per ticket. Tickets must be presented at the time of exchange in order to obtain your new tickets. 

Why won't it let me purchase tickets online?

Online ticketing shuts down one hour prior to each show. This does not mean the show is sold out! It is usually likely that you can still purchase tickets in person at the Box Office. However, this is not guaranteed as it depends on the show.

 

PARKING

Where should I park?

Parking for the Covey Center can be accessed from 100 South. There are two entrances into the building from the South side. You can also park on Center Street to access the front entrance. Please note the city's parking restrictions on these spaces.

 

GETTING INVOLVED

How do I volunteer at the Covey Center?

We are always looking for community volunteers to usher for our performances. We even have an rewards system that earns you tickets the more you usher. To learn more about the requirements and to sign up, please visit our volunteer page. 

How do I audition for a show?

Every year, we produce five different shows for the Brinton Black Box Theatre, and we are always looking for talented actors. If you would like to audition, please regularly check our auditions pageto see what we have coming up.

 

 

Extra:

Times, dates, casting, repertoire, and programs are subject to change without notice. Latecomers will be seated at an appropriate break in the performance (which may be intermission). Due to the placement of the entrance in the Brinton Theatre, there is no late seating. Nice dress is encouraged but not required.