Community Development:
•    Rental Dwelling Licenses - Completed 91% of Rental Dwelling License applications received by the City.  Processed and approved 721 Rental Dwelling Licenses, total number issued 2,681.
•    Building Inspection Data Base - The modification and utilization of the Building Inspection database program by all City Departments has greatly improved the review and approval of building permit applications.
•    Census Numbers - Provo is now recognized by the Census Bureau as having a population of 111,718.
•    Building Inspections - Performed nearly 9,300 building inspections.
•    Electronic Programs Updated - The training of development review coordinators and the use of Casefile and other electronic programs has helped to get responses to developers within one week, creating a faster turnaround for projects.
•    Project plans - Accepted and processed 116 project plan approvals.
•    Effectiveness improved - New ways of tracking permits through the database program helps to determine the effectiveness of each department.
•    General Plan - Modifications to the General Plan regarding the West Side Development Policy, Specific Development Plan and Open Space developments will have a huge impact on future development in that area.
•    Monthly Reporting - Casefile has helped automate the Rental License and Zoning Enforcement monthly reports.
•    License Mapping - The new Rental Dwelling License map in Casefile improves efficiency and is a model for future mapping capabilities.
•    Building Permits - Issued 857 building permits; total of permits issued this year including mechanical, electrical, etc. is 1,140.
•    Application Review - We have expedited the review of SPRO (Schematic Project Redevelopment Option) applications so that the Planning Commission can review them in as little as two weeks.
•    Department Review Quality - Improved quality of review from all departments within the city.
•    Consistent Review and Enforcement - Routinized zoning enforcement and rental license review procedures establishing more consistent administration of these programs.
•    Records Management Improved - Utilized resources purchased last year so that information can be scanned to save filing space and time, creating more efficient records management.
•    Zoning Enforcement Cases - Handled 995 zoning enforcement cases.
•    Administrative Hearing Process Improved - Refined the Administrative Hearing process to provide better customer service.
•    Zoning - Issued 288 zone verifications. Handled 13 rezonings.
•    Improved Coordination for Rental Dwelling Licenses - A new electronic calendar helps to coordinate the efforts of the Building Inspection and Zoning Divisions and results in more coordination between the departments for Rental Dwelling License approvals.
•    Employee Training - Providing Adobe training for development review coordinators and other city staff helps to streamline  plan reviews.
•    Electronic Plans - Requiring electronic plans at the time of application speeds up the review process.
•    Board of Adjustment - Took 22 Appeals to the Board of Adjustment and 43 variances were also reviewed.
•    Decision Making Process Improved - Access to geographic information on Arc Explorer for all departments help provides tools to the decision making process.
•    Conditional Use Permits - Approved 26 Conditional Use Permits.
•    Design Review Process - Refined the Design Review Committee review process.  The department also purchased lighting equipment which enables more accurate recommendations by the Design Review Committee.
•    Application - Revised the application form so that we can have more accurate information.
•    Zone Verification - Streamlined the Zone Verification process to establish quicker response time. Zone Verification letters now include information regarding “rebuild” status of properties and rental license information saving time and application fees for customers.
•    Staff Duties Streamlined - Streamlined clerical work allowing for reduction of one full-time staff.
•    New Subdivisions - Recorded 39 new subdivisions.
•    Style Guide Implemented - Created a Style Guide to assist in Staff Report writing so that our reports are consistent.
•    Customer Service Training - Improved public image by having ongoing customer service training provided in weekly staff meetings as well as making staff members identifiable by having the Provo logo on our shirts.
•    Zone Study Completed - Completed a study of the M1 & M2 zones in the city.

Economic Development & Redevelopment:
•    Downtown Provo Convention Center Study - The Downtown Provo Convention Center Study was completed in cooperation with Utah County.
•    Block 70 Charette (Center Street to 100 N. From 300 W. To 400 W.) - The Block 70 Charette process was completed which included participation of all property owners on the block.  This planning document will be used by the stakeholders in bringing a developer to redevelop the entire block.
•    Mountain Vista Business Center (formerly Ironton) - The first phase of construction of the Mountain Vista Business Center was completed including construction of 1.1 miles of roads and all infrastructure at a cost of $4.2 million.  Negotiations are currently being held on multiple property transactions.
•    Novell Open Source Technology Center - Cooperation is underway for a business incubator, Novell Open Source Technology Center which will support new companies that focus on the use of the open source platform.
•    Novatek Expansion - Economic Development facilitated the expansion on Novatek in the Mountain Vista Business Center.
•    Ernest Health - Assisted in the expansion of Ernest Health in locating at Riverwoods Research and Business Park.
•    Wells Fargo Center - Nearly all the commercial and office portions of the Wells Fargo Center have been leased.
•    Riverwoods Stabilization Project - Efforts have been undertaken to strengthen the tenant mix at the Shops at Riverwoods.  This has been done in response to the incentives given to relocate existing Riverwoods businesses to other communities.
•    Home Ownership in the Pioneer Neighborhoods - Enabled one additional home to be purchased, four homes rehabilitated or enlarged and four more sold or under contract to new homeowners in Pioneer neighborhoods.  Assisted 20 home buyers with the Equity Sharing loan program for down payment loans.  Neighborhood Housing Services (NHS) was assisted by Redevelopment to repay three loans that were rehabilitated and sold and four new NHS loans have been processed.
•    Downtown Provo Revitalization - The implementation of the Leinberger initiatives on Downtown Provo Revitalization were started including a complete inventory of all property and a Dan Jones poll to evaluate market possibilities for downtown development.
•    Business Development Corporation - Over $300,000 in loans from the Business Development Corporation were provided which leveraged over $1.5 million in the Provo economy.  Companies currently in the Business Development Portfolio generated over $3.4 million in annual sales.
•    Demolition Commenced - The demolition of the former Kuhni rendering plant began in anticipation for future development.
•    Pride in Provo (PIP Initiative) - Assisted in initiating PIP as a way of strengthening neighborhoods outside of the Pioneer Neighborhoods including information and a variety of service projects in the PIP neighborhoods.
•    Sister City, Meissen, Germany Students Welcomed - Provo hosted 30 students and teachers from our sister city of Meissen Germany who participated in a student exchange with Timpview High School.
•    Sister City, Nanning, China - A business and governmental delegation of 10 were hosted from our Sister City of Nanning, China.
•    Provo Web Page - The new web page was implemented using the StarGov web engine including assisting in training other City departments in the use of the content management system.

Energy:
•    No Electric Rate Increase - Provo has enjoyed 17 years without a rate increase.  Provo’s electric rates are some of the lowest rates in the state and below the state average.
•    Inventory Management - Another successful year of inventory management has been completed with a $1,464 adjustment (.20% of the $731,000 total inventory) to the physical count for year end.
•    Reliability - In general, the consumers enjoyed reliable service of 99.9% from the performance of the system with no major system interruptions..
•    Safety Record - There was no lost time due to accidents in 2005 and over 2,000 hours of safety training were conducted during the year.
•    New Internal Street Light Maintenance Program - After a study, it was determined that street light maintenance could be done more cost effectively in house and a new street light technician position was created and hired.
•    New House Drops - Secondary Conductor - Crews replaced and upgraded approximately 70,000 feet of open secondary conductors to improve reliability and clearance specifications.
•    Line Relocation - A three phase 12 kV and a 46 kV power line were relocated for a new street development on Independence Avenue.
•    Wells Fargo Development - The primary infrastructure was changed from overhead to underground including all the business services to underground service at 100 North University Avenue.
•    New Trees - The Forestry Division planted approximately 1,900 trees (250 for replacement program, 450 new street trees, 550 for energy conservation program and 600 seedlings at the City fair).
•    Tree Maintenance Program - The Forestry Division met its goals for line clearance, kept tree related outages to only 25 and performed trimming work to prepare for the new fiber optic system.
•    Underground Bare Concentric Neutral Replacement - This was a major project by engineering, line crews, and contract crews to plan, coordinate with consumers and replace 25 miles of primary underground cable as scheduled.  Also, 117 aged and damaged pad-mount transformers were replaced.  The total project cast was over $1.8 million but less than the budgeted $2.2 million.
•    20 Year Transmission Study  - The Engineering Department, in conjunction with BYU, commissioned a 46 kV to 138 kV study review of the existing transmission plan.  NEI Electric was chosen and completed a study recommending the department upgrade existing 46 kV facilities and adding one more 138 kV/46kV transformer near the Westgate Substation.  This will maintain and improve reliability during construction and add capacity for growth for the next 20 years.  Best of all, the findings of the study proposes to save nearly $7 million in capital funding over the next five years.
•    New Development and Maintenance Jobs - Engineering and crews worked on a total of 245 different job orders during the year which include new subdivisions, maintenance work, street lights, distribution upgrade projects and so forth.
•    Blue Stake Activity - Engineering performed 6,793 bluestakes (locations) and completed 10,643 tickets for construction jobs.
•    Uninterrupted Power System (UPS) Upgrade - Upgraded the UPS systems in the Power Plant.
•    Substation on Fiber Optics - Three additional Substations were added to the fiber optic system which gives better communication and eliminates circuits from Qwest.
•    Substation Reliability Maintenance - The Technicians completed the maintenance service on four substations as scheduled in the five year rotation plan.
•    Meters (New and Replacement)  - The Technicians have tested 850 meters and replaced 93 demand meters for improved accuracy and greater information on billing and usage for our larger residential and small commercial customers.
•    Superior Customer Service - A new focus was made on three key areas to improve customer service:1) measure performance and efficiency of employees, 2) develop customer and employee rapport, and 3) redefine the customer lobby atmosphere for a friendly and professional setting.
•    Improved Training for New Customer Service Representatives - With the turnover of part time representatives in the call center, this requires an aggressive and thorough training program.  The preparation and implementation of training check lists and manuals has assured better and more efficient training of new employees.
•    Enhanced Technology - Through the implementation of new web service, customers can pay utility bills online or schedule automatic recurring credit card payments.  These two payment methods have proven very popular with our customers.
•    Annual City Services Fair and Public Power Celebration - The fair was held at the Provo Towne Centre Mall with the other departments to express our appreciation to our power customers and educate them on available services.  Over 3,000 attended the event.
        Telecom Operation
•    Construction and Management of the iProvo Project - As of the end of 2005, the project has passed over 23,000 residences, apartment units and businesses.  Over 173 miles of overhead fiber has been installed of the total 220 miles of the project. Over 114 miles of underground fiber has been installed of the total 140 miles of the project.  The design is complete for the entire project.  All new huts (node points) have been installed except for the one hut in area 25.  The work is on time and will be completed by the contract time of April 2006 and the costs are within the proposed budget for the project.  Over 200,000 man-hours were expended in 2005 without a lost time accident - excellent safety record.
•    Make-Ready Work for the iProvo Telecom Project - The energy engineering, tree crews and line crews performed all the make-ready work for the approximately 120 over head and underground jobs. These jobs allow the iProvo fiber to be installed according to clearance codes and attachment policies.
•    Over 4,500 Subscribers on the Network - The service providers have over 4,500 subscribers with residential, apartment units and businesses on the iProvo network.  Efforts are being made to continue to add customers to the system on a daily basis.
•    HomeNet Transition - The initial service provider Home Net elected to terminate the contract in July with the City and a negotiated sale and transfer of approximately 1,000 customers to the two new service providers on the iProvo Network.
•    Two New iProvo Service Providers - After a procurement process, two new service providers were successfully recruited for the iProvo project - Veracity and Mstar.  Both providers are offering a competitive triple play service to the consumers and are working hard to add subscribers.
•    Local Community Production - A new channel was launched with local production of community programming including new programs with Talk it Up Provo, Kelsey’s Kitchen, Utah Valley Sports, High School Sports, and other local programs.  Ongoing efforts with the school district are creating new programs exclusive to the iProvo system.
•    Established New Telecom Warehouse - Set up a new warehouse system to support the Telecom warehouse and implemented a new inventory unit on the inventory system “Encore” to track Telecom inventory.  The staff provided support for the bidding and inventory control to the iProvo contractor.  World Wide Packets equipment and construction materials were within budget.
•    iProvo Construction Finances - Managed and monitored financial aspects of the iProvo construction project including the proper accounting for draws from the bond fund.
•    Customer Service Assistance for iProvo Consumers - Staff served in an ombudsman role for iProvo issues and concerns regarding retail operations and for construction issues citywide as the iProvo system was deployed.  Staff conducted daily phone surveys regarding iProvo installations and feedback was shared with the providers and contractors to improve operations and the installation process.  Staff provided marketing and public relations to support the iProvo project.

Finance:
•    Performing Arts Center Design Committee - Participated on the Program Design Committee for the proposed new Performing Arts Center.  Met with the architect and many other principal operators of similar type facilities to construct plans.  Sources and uses for funding the project were identified and construction is planned to begin before the end of the year.  A business model projecting revenues and expenses was created.  Met with the Council and key stakeholders to share the overall design and business plan of the proposed facility.
•    Special Improvement District 103 - Worked closely with the Engineering Department to collect the data and close the accounting for the Special Improvement District 103.  The district provided new sidewalk and curb and gutter for many areas throughout the City.  70% of the cost was paid by the City with the balance billed to the property owners over 10 years.
•    County Animal Shelter - Finalized preparation for the establishment of a new special service district to manage the operations of the County Animal Shelter located in Spanish Fork, Utah.  The District will take over operations on January 1, 2006 and all cities in Utah County from Provo south will participate with the exception of Payson and Goshen.  An executive director has been hired and the District is committed to providing a high level of service at as low a cost as possible.
•    Tax Exempt Review - Completed a review of all tax exempt debt of the City to help assure the City is in compliance with the IRS regulations for arbitrage.
•    Vehicle Usage and Replacement Policy - Additional work done on a proposed Vehicle Usage and Replacement Policy. The policy will attempt to standardize the types of vehicles used in the fleet and reduce costs through reduced maintenance and better fuel economy.
•    Reports Prepared - Prepared the annual budget, quarterly reports, and the Comprehensive Annual Financial Report.
•    Staff Members Trained - Focused on professional training of key staff members of the Finance Department to develop skills to meet the challenges in the marketplace.
•    Business Licenses - Enhanced business license enforcement by assigning a member of the finance team to meet with businesses and help ensure businesses in Provo are licensed.
•    Road Bond Election - Assisted with the Road Bond Election and preparation for issuance of the bonds.
•    Certification Received - Received certification from the Government Finance Officer’s Association (GFOA) for the Comprehensive Annual Financial Report for fiscal 2004.  This is the thirteenth consecutive year the City has received this prestigious recognition.
•    Elections - Conducted the 2005 Municipal Primary and General elections.

Fire & Rescue:
•    Sale and replacement of 4 ‘Quint’ Fire Trucks - Two, 105' Aerial Quints and 2, 55' Aerial Quints were purchased.
•    Upgrade and replace 5 of the existing 7 ambulances -This is a significant upgrade from ‘light duty’ to ‘medium duty’ rated ambulances.
•    Upgrade and replacement of all 3 wildland brush vehicles - These vehicles have a removable bed which has the pump, engine, hoses, and water supply attached and can be easily refitted onto future replacement cab & chassis’.
•    Upgrade and replacement of existing fire and ambulance reporting software and installation of new hardware utilizing federal non-matching grants - New laptops were acquired to place in all front line apparatus and software was acquired from a  Utah based firm which will replace all existing reporting software.  This upgrade will include: mapping, instant messaging, sharing of data county-wide, automatic vehicle location (AVL), etc.
•    History Completed - Culmination of a 2 year fire department chronological history project from 1890 up to 2005 has been printed and bound into book form.
•    Shift Work Schedule - Implementation of a new shift work schedule  from a straight 24 hours on and 48 hours off firefighter work schedule to a new 48 hours on and 96 hours off. (Implemented in April 2005)
•    New Equipment - Purchase was made of new trailer and outfitting with state-of-the-art urban search and rescue equipment.
•    Remodel - Worked with administration and architect/engineers in preparing for a full remodel of fire station # 1 and a temporary move to different quarters until this work is complete.
•    ARFF Truck Purchased - Purchase of a second, significantly newer, 1986 Osh Kosh ARFF truck for the Provo Airport.  This will replace the 1970's vintage Walters vehicle.  This new ARFF truck is a ‘twin sister’ to our existing front line apparatus.
•    Working with iProvo and Channel 17 to produce public safety ‘spots’ for airing -  These spots are typically fire and life safety announcements which coincide with significant holidays.
•    Re-Certification Training - Completion of all annual training goals and the re-certification of fire department members in both fire and emergency medical areas.


Human Resources:
•    Medical Plan renewal rate lowest in many years - Implementation of a consumer driven health care plan,  Health Reimbursement Account, disease management program and aggressive wellness program during the past few years resulted this year in our lowest medical plan renewal rate(6%) in many years without reduction of coverages.
•    Realization of significant savings on insurance plans - Workers Compensation insurance policy was renewed at a reduction of $30,000 due to excellent loss record even though payroll and rates increased. Negotiated property coverage savings of $26,000 while covering $10 million more in increased property values. Lowered basic life insurance and LTD insurances mid-term for a savings of approximately $38,000.
•    New Retirement Savings Plans - Introduced new Roth and Traditional IRA plans for employees.
•    Completed City-wide implementation and training on a web and electronic clock time and attendance system -  All City employees now have the ability to clock in and out, review all hours, make leave requests, view and print check stubs, and track leave accruals and usages. 
•    Electronic Check Stubs - Fully implemented electronic check stubs City-wide, eliminating substantial paper, checks, tracking and processing costs.
•    New Software Program - Designed and implemented a consolidated staffing management software program for the Fire Department using the time and attendance technology.  Eliminated the need for multiple scheduling programs.
•    Market Study Conducted - Conducted annual market study and implemented market grade adjustments for 29 separate classifications, affecting 51 employees.  Also implemented City-wide Cost of Living Adjustment (1%).
•    Co-Chaired the employee contributions to charitable agencies - Employee United Way participation increased by $2,100 to a total of $27,000 this year.  In addition, employees donated 999 pounds of food to the food bank and a truckload of blankets, coats, gloves, and sleeping bags.
•    Driver’s Training - Facilitated a refresher driver's training class for all City employees, including a review of the new backup policy.
•    Safety Training - Decreased time lost to industrial accidents as a result of pro-active approach to modified-duty and increased efforts to educate employees on safety matters.  As of December 2005, the Energy, Water, and Recreation departments had gone 3 million man-hours without a lost time accident.  City received the Charles A. Crain Award for Workplace Safety form Workers Compensation Fund.
•    Conducted numerous recruitments and employment tests - Processed approximately 3,500 employment applications and facilitated hiring or promotion of approximately 500 full-time, part-time, and seasonal employees.
•    Employee Relations Matters - Handled numerous employee relation matters including sensitive employee and supervisor-relation matters, disciplinary problems, behavioral counseling, benefit counseling, medical concerns, injuries, morale problems, and others.
•    Settlements - Recovered over $130,000 in insurance related settlements.
•    Employee Education - Conducted a variety of wellness programs, health fairs, training programs, a benefit fair and employee education meetings.
•    Identification and Security System - Implemented a new employee identification system.
•    Recognition Received - Recognized by the Utah Council on Health & Fitness as having one of the best corporate wellness programs in the state.

Information Systems:
•    New Web Site - Installed new and enhanced Web site to make it easier for departments to maintain their own pages and to add additional features and capabilities.
•    Added AVL technology  - Automated Vehicle Location technology was added to allow dispatch to monitor positions of police vehicles at all times to promote safety and efficiency.
•    Utility Billing  - Enhanced Utility Billing system to support the iProvo utility and sent out first bills to retail partners.
•    Data Availability - Achieved an average 99.996% services and data availability for the year.
•    Desktop Ownership - Decreased cost of desktop ownership by using remote management and software deployment technology.
•    Casefile Updated - I. S. updated  Casefile System for Community Development.
•    Water SCADA system - Completed installation and deployment of new Water SCADA system.
•    Public Safety Network - Modified the Public Safety network to make it independent but still interoperable with the City network.
•    Facilitated moves - Facilitated move of computers, printers, network, and telephones for  Economic Development to the new Wells Fargo Building and the Arts Council and Fire Department to the old Walker Bank Building.
•    Improved Reliability - Improved the City's network and servers to accommodate growth and improve reliability.
•    Savings on annual phone bill - Reduced annual phone bills by an additional $32,100 for a total of $60,750 annual savings since July 1, 2004.

Legal:
•    Airport Support  - The Legal Department assisted with the enactment of new Fixed Based Operator minimum standards and the legal requirements of opening the new Air Traffic Control Tower at the Airport
•    Community Development Case  - The City Attorney's Office continued to effectively defend the City's zoning policy requiring that a home must be owner occupied to be entitled to have an auxiliary apartment.  The Anderson case was argued before the Supreme Court and Provo received a favorable ruling from the court upholding the policy in all aspects.  A similar case is before the district court on an appeal from the board of adjustment ruling favoring the city’s position that 21 years was a sufficient time for amortization.
•    Significant zoning enforcement cases Resolved Neighbor Complaints  - Through criminal action, attorneys were able to meet deadlines and ask for penalties for the violations.  These properties are now significantly in compliance, and protections are in place to make sure they stay that way.  Legal was also able to quickly force the removal of a dangerous "washing machine statue" erected in the parking lot of a Provo business.  This action received some attention from the news media.
•    City Attorney's Office negotiates with 4th District Court - Legal worked with the 4th District Court and public defense counsel to decrease indigent defense costs and through renegotiated contracts with various public defense counsel to minimize future increases.
•    Clerical Support Restructuring - After 30 years with the City Attorney's Office, Betty Briggs retired.  Rather than just hiring a new employee to replace Betty, we reassigned her duties to place her paralegal duties with Denise Leifer, thus better utilizing Denise's paralegal training.  Betty's executive assistant and secretarial duties were assigned to Melanie Farnsworth.  She continues to supervise the clerical work in the criminal area as well as serve as secretary to the City Attorney and Deputy City Attorney.
•    Energy & Telecom Agreements -  Our office helped to negotiate, draft and finalize the franchise and network lease agreements that brought two new service providers, MSTAR and Veracity onto the iProvo Network.  We also secured a federal trademark for the "iProvo" trademark.
•    Telecommunication “Huts” - The City Attorney’s Office assisted with drafting agreements with the Provo School District for the placing of telecommunication "huts" on school district property.
•    Exempt Employees Retirement - The City received a favorable ruling from the IRS with respect to the Provo City Exempt Employees Money Purchase Retirement Plan.
•    Civil Rights Lawsuit - Legal was able to successfully settle a civil rights lawsuit through mediation.  The plaintiff and his attorney were insisting that the case should be settled in the range of $200,000.   The Claim was settled, including attorney’s fees, for $100,000.
•    Assisted in Legal Issue Training for Police Officers - Legal assisted in training for police officers on legal issues confronting them in their daily work and worked with Human Resources to implement training to prevent sexual harassment.  We anticipate more of this type of training during the coming year.
•    Continued the pursuit of the new connector road between University Avenue and Canyon Road  - The City Attorney’s Office was successful in defeating plaintiffs attorney's appeal to the Supreme Court for payment of nearly $40,000 in legal fees. Negotiations have not resulted in a resolution of the matter, but we have had oral arguments before the Supreme Court. A favorable ruling should come by late spring or early summer.  We responded to public interest by authoring a "Guest Opinion" article for publication in the Daily Herald.
•    Lawsuit Avoided - Legal responded to a demand that the City construct a multi-million dollar road pursuant to an alleged agreement between certain property owners/developers and the City in the 1980s.  Research undertaken by the Office indicated that no agreement was ever actually entered into by the City.  It appears as a result of factual and legal research undertaken by the office a lawsuit has been avoided and the parties may be able to reach a mutually agreeable resolution of the matter.
•    Sewer Back-up Claims - The Legal Office worked with other departments to efficiently and effectively settle a number of sewer back-up claims, some as a result of a dog being trapped in the sewer.  Comments on how the City responded to this difficult event have been positive.  The City continues to work to improve the claims processing policies and procedures and to develop a claims "guide" to assist claimants in understanding the claims process.
•    Proposed Plan to Implement Provo Justice Court - With representatives of the Finance Department and the Police Department, Legal has visited a number of Justice Courts and have briefed the Mayor and Municipal Council on a proposed plan to implement a Provo City justice court by July, 2007.  The biggest challenge appears to be getting a physical facility ready by that date.  We anticipate much work during the coming year to make this a reality.
•    Joaquin Property Exchange Agreement - Legal assisted negotiating, drafting and finalizing the Joaquin Property Exchange Agreement between the City and the Provo School District.
•    South Utah Valley Animal Special Service District - The City provided legal counsel to the newly organized South Utah Valley Animal Services Special Service District (SUVASSD), a political subdivision of the State of Utah.  The district will run the former Utah County animal shelter for Provo and south valley cities.  The district begins operations in January, 2006.
•    Lawsuits Resolved
            (A)    Joan Patton v. Provo City and certain police officers was dismissed.  Ms. Patton was claiming trespass and possibly civil rights violations.  The court dismissed the case on procedural grounds pursuant to the City's motion.   Ms. Patton had the right to refile the case after she complied with procedural errors.  She did not refile the case. 
        (B) The law firm of Ivie and Young filed suit against the city in connection with the Trellis on the Green development.  Working with the plaintiff and the engineering department, we were able to satisfy their concerns and the case was dismissed by the court with the agreement of the parties. 
            (C) King Comm's claim expired without their filing suit.  The time has now run and any litigation would be defended with a statute of limitations defense.  

Library:
•    Events and Security - Hosted 1,118 events at the Library during the year, helping offset the cost of the facility to taxpayers and patrons.  Modified events policies to allow greater access to facilities after hours.
•    Commitment to Partnerships - During the year, Library Director Gene Nelson served as president of the Utah Library Association and on various state boards and committees offering support and assistance to other libraries in the state.
•    Administrative Restructuring - The Library Department restructured its administrative functions to save operating money which is being redeployed to enhancing the library’s collection.
•    Improved Online Services - By enhancing its internet technology, the department has increased security, minimizing the risk of viruses and trojans on staff and patron computers.  A server upgrade significantly increased processing speed for both internal and external customers.
•    Continued Popular Childrens’ Programs - The department continued its long traditions of offering quality programming for children such as the Summer Reading Program (5300 participants this year), Fairy Tea Parties (400 participants), summer craft programs and after school programs.
•    New Library Programs - This year, the Library implemented a monthly Educators Newsletter for school librarians in the Provo District, school age student tours, RAFT (Reading Aloud Families Together) and Local Sports Figures Visit the Library events.
•    Record Circulation Levels - Over 1.5 million items were circulated by the library during 2005 and added 38,000 new items to the library collection, including multimedia acquisitions which were in high demand.
•    Improved Interlibrary Loan Program - The interlibrary loan system was enhanced with a transition to a new web-based service and an easier-to-use tracking system for requests and loans.
•    Enhanced the Library Website - The Provo Library website was upgraded this year to provide more and better information on adult services, volunteer opportunities, tour information,  emergency preparedness and other information resources.
•    Continuing Adult Services Programming - The Adult Services division continued outreach effort with English and Spanish computer classes, Teen Read Week, Scary Stories in the Attic, and outreach services to Utah Juvenile Justice facilities.
•    Teen Advisory Board - A new teen group was added to the user groups at the Library to help make library services more responsive to our teenaged patrons.

Parks & Recreation:
•    Safety milestone - Reached milestone of one million hours worked without a time loss accident
•    Splash Pool - Completed construction of a 12,000 square foot Splash Pool addition to the Veterans Memorial Pool.  Attendance and revenues nearly tripled in one season over previous years
•    Glenway Project - Completed Phase I of the North University Avenue Glenway project
•    Big Springs Park - Big Springs Park was officially opened to the general public
•    “Y” Mountain Trailhead - The “Y” Mountain Trailhead renovation project was completed
•    Golf Course improvements - A new roof was installed on The Reserve at East Bay Golf Course clubhouse and on several golf course pump houses.
•    Gates at Library - Completed historic gates at the Academy Square Library
•    Swim Team Contract - Implemented new contract with the Utah Valley Rays Swim Team
•    The Center Partnerships - Developed partnerships to increase revenue and attendance at The Center
•    Improved Attendance - Staff at The Center enhanced special events, recreational programs, facility appearance, image, and attendance to an all-time high level.
•    Bicentennial Park - The Bicentennial Park playground was selected, purchased and installed.
•    Cemetery Parcel - Completed arrangements to obtain final cemetery parcel for future expansion purposes
•    Grant funds used to improve property north of Lions Park - A Utah Community Forest Council and Utah Division of Forestry, Fire and State Lands grant was received and trees, shrubs and sprinkling system installed on hillside north of Lions Park
•    Seven Peaks/Peaks Ice Arena - Several Seven Peaks parcels were transferred to Provo City to protect the interests of The Peaks Ice Arena.  Renovation and maintenance of these areas commenced.
•    Tennis Courts - Riverview Park tennis courts were completed
•    Restroom Facilities completed - New restroom facilities were constructed at Kiwanis Park and Lions Park.
•    Wilderness Park improvements - A new playground and additional park lighting were installed at Wilderness Park
•    Youth Sports Program - New youth sports guidelines were implemented to improve program fairness.
•    Senior Games - Conducted a very successful Senior Games, nearly doubling the number of participants from last year
•    Eldred Center - Conducted a successful 40th anniversary celebration of the Eldred Center opening
•    Arts Center - Fund raising efforts continued in planning for the construction of a Center for the Arts.  Design and bid documents for the Center for the Arts were completed and construction is now underway

Police:
•    Communications Center - Made progress with realigning the management/supervision of the Communications Center.  Assigned a Lieutenant to the Center.
•    911 Phase II System - Research and awarding of contract for new 911 Phase II System.
•    Software - Purchased and installed Mapping software.
•    Investigations - The successful investigation of several high profile cases (Homicide, Kidnaping/Aggravated Assault, Homicide/Suicide, Attempted Homicide, Aggravated Sexual Assault, Double Suicide, Fire Death).
•    Lab - Acquired equipment that will enhance our lab abilities.
•    Artist trained - Selected and trained a new composite drawing artist and will be getting another detective trained on the use of the CASA.
•    Technology Advances - Nearing completion of the process of a laptop for Patrol vehicles; new training program to streamline and track training needs; new TA program on computer will soon be implemented; adoption of taser defensive weapon to reduce injuries to officers and arrestees; more computers in work areas within the division.
•    Patrol Remodel Completed - Remodel of Patrol Division area
•    Card Readers - Purchased and/or installed police card readers at all doors entering the Police Department enhancing security.
•    Fingerprinting - Fingerprint room was equipped and opened to enhance the ability of citizens to obtain certified fingerprinting requirements.

Public Works:
•    Road Rehabilitation Bond - The Road Rehabilitation Bond was presented to several neighborhood groups over several weeks before the election in order to secure funding for street resurfacing which will be accomplished in the next three to four year span.
•    Traffic Control Center - The Traffic Control Center in the second floor of the public works building has been completed and has been put into operation.  This has been streamlining signal coordination efforts over the past few weeks.  The 500 West Street corridor, the 900 East corridor, the 1230 North corridor, and the University Parkway corridor have been re-timed for current traffic patterns.  In addition, a new traffic flush plan for special events at the football stadium and Marriott Center has been coordinated with UDOT and Orem personnel to expedite traffic particularly after football games, but also after special events such as the Freedom Festival and large events in the Marriott Center.
•    Special Improvement District 103 - SID 103 was finalized and assessments sent to property owners.  This project began in 2001 and represents a significant effort and accomplishment.
•    Provo Harbor Bridge - The Provo Harbor Bridge was constructed and replaced at the entrance of the Provo Boat Harbor.  The work had to be done on a compressed time schedule from August 1 until October 15 in order to avoid conflict with the endangered species, the June Sucker, and to avoid interruption to busy summertime recreational traffic into the harbor.
•    Fiber Connections for Traffic Coordination - The 288 Count Fiber was installed and connected from the public works building to the city center and to the energy department in order to connect our network and traffic signal infrastructure.  This fiber also connected the equipment at 200 West and the railroad tracks in order to ascertain train blockages over the next few months.
•    Independence Avenue Phase III - The Independence Phase III project was bid and is currently under construction extending Independence Avenue across Provo River with a new bridge and connecting to 500 North.  This work was required to be done during the winter months in order to avoid conflict with the endangered June Sucker.
•    Three Signal Project - The Three Signal Project was designed and bid to replace and update signal equipment along 900 East at Center Street through the Parkway.  Work will begin within the next 30 days and wrap up in early summer of 2006.
•    Fiber Optic Interconnect - A $3/6 million Fiber Optic Interconnect of all signals has been bid and will extend through the winter months into the summer of 2006 installing several dozen additional CCTV cameras along important corridors, fiber connection to each signal, and video track detection equipment on many city intersections.  All of these systems will be brought into the Traffic Control Center for more effective operation and maintenance.
•    820 North Phase II Project - The contract for design of the 820 North Phase II Project, which will widen 820 North between Independence Avenue and Geneva Road, has been signed and design work begun.
•    920 South Corridor between University Avenue and 500 West - The contract for design of the 920 South Corridor between University Avenue and 500 West is currently in negotiations also to be designed during the winter months with construction work hopefully beginning in the summer of 2006.
Public Services:
•    Transition of Leadership within the Division - With the retirement of Tom Manzanares, Rob Nesbit was selected as the new Streets Maintenance Manager, Jerry Brereton was selected to replace Rob and Randy Harris was selected as the new Sanitation Manager.  Each of the two divisions continued to function in an outstanding manner during the transition. 
•    Painting of “Y” logo at Intersections - An outstanding example of customer service was the painting of the Y logo at six intersections.  The project was well coordinated with multiple agencies, the work was done professionally and quickly with quality results. Funding for the project was provided by the Corporate Alliance.
•    Customer Service - Training of employees is ongoing to provide the best possible customer service to the residents of Provo.
Water Resources
•    Utility Mapping Data Conversion - Completed the conversion of water and sewer base map data from AutoCad format to ArcInfo format.  This process has created a basis for a true Geographic Information System (GIS) and will allow much more information to be stored and made available through GIS.
•    Water Reclamation Plant Improvements - Completed the design and awarded a construction contract in the amount of $2.14 million to Hills Construction for upgrades at the Water Reclamation Plant.  Included in these upgrades is a modernization of the 50 year old influent pump station as well as providing auxiliary power to the entire plant operation.
•    Maintain Water Quality - Water Resources delivered some 9.2 billion gallons of drinking water to the community without a single violation of Federal or State Drinking Water Standards.
•    Water Conservation - Water Resources saw the community’s water use drop by 9.7% compared with the average of the last 5 years, by 5.9% compared to the last 3 years, and by 4.7% compared to 2994.
•    Compliance with Waste Water Quality Standards - Provo City treated 4.8 billion gallons of waste water without a single violation of Federal or State Water Quality Standards as defined in the City’s Discharge Permit.
•    Maintain Competitive Utility Rates - Provo City maintained water and sewer user fees that remain very near the lowest in Utah County, the State, and the Nation while implementing a seasonal rate structure designed to encourage water conservation.