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• 2007 Accomplishments

2007 Accomplishments

• Move to New Offices - Community Development moved to new offices.  The new layout enabled Community Development to complete work more quickly and efficiently.
• Issuance of Building Permits and Zone Verifications - Issued over 700 building permits with a value of over $186,900,000.  Approximately  375 zone verification letters were issued.
• Upgrade of Case Management Program - Upgrade of case management program has improved efficiency and standardized processes.  A flow chart has been completed for each of the major job functions - rental licensing and code enforcement.
• Implementation of GIS Mapping Technologies - Implementation of GIS mapping technologies have increased efficiency.
• Increase in Employee Growth Opportunities - Expanded opportunities for personal growth of employees has improved employee retention.  Planning technicians are participating in Board of Adjustment meetings, Administrative Hearings, management of legal cases and more hands-on plan review experience.
• Processing Appeals and Variances - 17 Appeals and 20 Variance requests were processed to the Board of Adjustments.
• Improved Public Relations - Continued to focus on public relations by being more proactive with neighborhood representatives.  Held meetings, provided written reports, and provided opportunities when neighborhood chairs desired them.
• Review of  Zoning Enforcement Cases - Over 1,656 zoning enforcement cases were reviewed.
• Streamline of Enforcement Process - Streamlined the enforcement process by implementing stipulated agreements short of taking cases to court for prosecution.  When cases do need to be adjudicated, these agreements are expected to strengthen our cases.
• Building Inspectors - More Combination Certified building inspectors and building inspectors with more individual certifications than ever before.
• Reduced Zoning Errors - Improved technology and better communication between the Development Services and Planning Divisions within Community Development have reduced errors in zoning designations of legal uses for properties.
• Review of Rental Dwelling Licenses - Approximately 415 Rental Dwelling Licenses were reviewed during the year.
• Improvement of Website - Working to improve Department web page with more zoning related information including being able to make a zoning complaint online.
• Review of Business Licenses - Reviewed and approved over 790 business licenses.
• Review of New Office and Retail Space - Reviewed and approved over 1,200,000 square feet of new office and retail space.
• Conditional Use Permit Hearings - 36 Conditional Use Permit Hearings were held.
• mproved Records Retention and Access - By electronically scanning all zoning related information such as enforcement and zone verification files, we have improved our records retention and access.  All stored residential building permit plans have been scanned into the permits program.
• Preparation of Administrative Enforcement Hearings - 16 cases were prepared for Administrative Enforcement hearings.
• Completion of Joaquin Neighborhood Resident Parking Program - Completed the Resident Permit Parking Program and forwarded it to the Municipal Council.
• Management of Rezonings Applications - 15 rezonings were handled.
• Completion of New Scheduling Program - Completed a new scheduling program for building inspections which has allowed us to be more efficient in the field.
• Adoption of Slate Canyon Strategic Plan - Slate Canyon Strategic plan was adopted by the Municipal Council.
• Update of Cellular Antenna Ordinance - Updated the Cellular antenna ordinance modifying the spacing standards and clarifying appropriate zoning districts while protecting residential neighborhoods from obstructing antennas.
• Funding and Design of an Intermodal Hub site - Working with Mountainland Association of Governments and UTA for the funding and design of an Intermodal Hub site.
• Creation of 3D Model of Downtown - 3D model of the Downtown area was created.
• Successful Census Challenge - Made a third consecutive successful challenge to the Census.  Provo is now recognized by the Census Bureau as having a population of 116,217.
• Improvement of Development Review Process - The development review process has continued to improve and is now totally digital
• Building Permit Applications - Application for building permits can now be made on our website.
• Approval of New Subdivision - 41 new subdivisions were approved.
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• Established the Financial Center Community Development Project Area, enabling the use of tax increment financing for a new 9-story office tower project. 
• Negotiated interlocal agreements with four taxing entities regarding the use of tax increment for the project.

• Negotiated a joint development agreement with a private developer for the construction of a 10-story office tower and adjoining smaller retail-residential buildings. 
• The developer assumed the RDA’s option on the Allen building and closed the purchase of the building. 
• Amended the agreement on the Wells Fargo parking structure to provide additional parking for University Tower.

• Paid the second and third installments toward purchase of the Food & Care Coalition property.
• Nearing completion of negotiations for transfer of RDA-owned site to Utah County.
• Progress on relocating existing occupants of the site.
• County is nearing the end of a 1-year period for establishing bonding capacity for the convention center.

• Provided funding for the remaining costs of motel asbestos abatement.

• Undertook scoping committee sessions in advance of plan preparation. 
• Awarded the consulting contract to perform strategic plan to be under way in early 2008.

• Twice coordinated the legal process for renewing the district, leading up to the decision to discontinue the district.
• Negotiated an Economic Development Activities Agreement between the City and the Downtown Business Alliance

• Provided funding for streetscape improvement demonstration project (trees, tree gates, sidewalks, period lighting) which was completed in the 100 West block of 100 South.

• Leased RDA property for temporary home of the new Provo City Justice Court.

• Designed and constructed a new streetscape on 100 South from 100 West to 200 West.

• Announced the 59-acre Southgate joint venture retail and office center with Boyer Company.
• Southgate will have 460,000 sq. ft. of retail shops and 225,000 sq. ft. of office space.
• Key new stores will include Target, Circuit City, Sports Authority and PetSmart.
• Construction of Southgate will begin in March and opening is scheduled for July 2009.
• Worked with Bill Neff on the redesign of the Reserve at East Bay Golf Course.  This project will require the elimination of the executive course and will provide for a new realignment and improvements to the 18-hole course at the Reserve at East Bay.
• Constructed 16.7 acre wetland mitigation site on west side.

• Established three new loan programs (Home Purchase Plus, Own in Provo, and Historic Preservation Loans) to better respond to community needs.

• 7 Home Purchase Plus, 8 Own in Provo, 5 Equity Share and 1 Owner Occupied Rehabilitation loans were processed.

Purchase-Rehabilitation-Resale for Home Ownership -

• Completed and resold one home.  Funded Neighborhood Housing Services to purchase-rehab-resell 20 homes (6 completed, 14 in progress).
•  Construction of New Homes - Funded Neighborhood Housing Services to construct 6 new homes.  Also funded Rural Housing Development Corp. to upgrade construction of 5 new homes.
• Acquisition of Action Target Subdivision - Provided the principal funding for purchase of the Action Target property at 200 North 1200 West, primarily for future new home development.
• Neighborhood Marketing - Produced and ran two spots on iProvo; a third spot is in production.  Also produced or updated loan program brochures.
• Joaquin Neighborhood Park Development - Acquired two additional homes to assemble a new 0.9 acre park site at 400 North 400 East.  Funding was also provided for improvement to Memorial and Pioneer Parks.
• Neighborhood Sidewalk Replacement - Funded replacement of over 7,200 linear feet of sidewalk.
• Other Neighborhood Improvements - Funded Neighborhood Housing Services’ Paint Your Heart Out and cleanup campaigns.
• Transitional Housing - Helped to fund an additional transitional housing fourplex for the Center for Women and Children in Crisis.
• CDBG Funding to Social Service Agencies - Provided funding to 18 agencies to serve 1,495 Provo residents.
• New Loans - Funded three new portfolio companies
• Reviewed more than $900,000 in new loan requests, approved more than $360,000 and closed $115,572 in new loans.
• Created 29 jobs.
• Accelerator Forums - Presented 11 monthly BDC X Accelerator Forums for the CEOs of BDC portfolio companies and others, on a range of topics of interest to Provo entrepreneurs.
• Business Mentoring - Volunteer BDC board members provided over 25 hours of mentoring visits and due diligence reviews for startup businesses.
• Novel Open Source Technology Center (OSTC) -
• Assisted Novell to fill the first phase of its OSTC business incubator, employing more than 100 people with salaries of $40,000-$120,000.
• Helped to recruit companies for a Phase 2 OSTC.
• Cosponsored the first Utah Open Source Conference where more than 200 software developers, programers, users, and entrepreneurs gathered at the OSTC for a 3-day event.
• Cosponsored “Home Runs in IT,” a day-long event to help Novell’s recently displaced workers network with local employers and learn about local entrepreneurial resources.
• Other Collaborations - Cultivated alliances with Utah Valley Entrepreneurial Forum, Utah Angel Investors and BYU.
• BYU’s Tech Transfer office spun-out 12 new companies.
• BYU’s Center for Entrepreneurship reported 60 new businesses.
• Provo City is actively looking ways to facilitate the start up and success of these ventures.
• Supported Central Neighborhoods Revitalization Coordination Committee (CNRCC) and Utah Valley Consortium of Cities and Counties.
• Finalized purchase of Action Target.
• Hosted a 4-day site visit with large employer for potential 600 employees.
• Re-branding of the Ironton Name to Mountain Vista Business Center
• Started the demolition of old foundation structures
• Applied for and secured Federal grant for additional infrastructure development
• Ongoing marketing program
• Created method of recording business visits and information gathered
• Made 112 business visits
• Continued development of business recognition program
• Responded to 58 requests for information
• Created method of recording requests for information from EDCU
• Conducted 3 site visits with prospective relocating companies
• Coordinated project involving free wireless internet in the downtown
• Acquired over 50 acres of property adjacent to the Provo City Airport
• Worked with Economic Development staff members to acquire the Action Target property and negotiate the sale of property to Jones Paint and Glass and Neighborhood Housing Services
• Worked with Economic Development staff members to negotiate the relocation of Action Target in the Mountain Vista Business Center
• Negotiated the acquisition of residential property for the development of the Joaquin Neighborhood Park
• Completed the transactions for several street vacations
• Reconciled the real property assets list with the records in the Finance Department.
• Worked with UDOT acquisition agent to complete the property acquisitions for the 920 South widening
• Negotiated several lease agreements for cell tower sites on Provo City property
• Managed the contract for the demolition of the Halladay property at 1100 West Center Street
• Negotiated several site location agreements with various film crews using the old county jail site
• Maintained over 1,200 property files on Provo City property
• Completed over 45 projects requiring administrative approval through real property conveyance (Quit Claim Deeds, Boundary Line Agreements, Easements, etc.)
• Directed real estate agent professional in various property acquisitions
• Managed 15 lease agreements on property owned by Provo City
• Hosted 7 member delegation from Nanning China for a one-day visit which included:
• Site visits and meetings with local businesses
• Press conference and dinner for Vice-Mayor of Nanning and his associates
• Transportation to and from the airport and site-seeing trip around Provo
• Organized 35-member Goodwill Delegation to make a sister-city visit to Meissen Germany:
• Assisted group with hotel accommodations and airline tickets
• Prepared information booklets for trip
• Assisted Mayor Billings with gift exchange and skype meeting
• Engaged Bruce Van Orden to help with interpreting and organizing tours
• Facilitated the Delegation’s Trip Report for iProvo.
• Graphics Support - Continued inter-departmental graphic design support with 17 projects.

• Maintenance of Existing/Competitive Rates - Rates continued to be offered at their current levels for the 19th consecutive year.  Provo enjoys the lowest rates of the municipal utilities in the State and Rocky Mountain Power.
• Management of Inventory - Completed another successful year of inventory management with a $254 adjustment (0.03% of the $806,000 total inventory) to the physical count for year end.
• Increase in Job Authorizations - Engineering planned, designed and scheduled 390 job authorizations.  Compared to 2006, the number has increased by 74% from 224.
• Updated Quick Reference Specification Books - Engineering completed and updated the quick reference specification guidebooks handed out to residential and commercial customers.  This has decreased construction errors by contractors and developers in the field.
• Implementation of Automated Metering Infrastructure (AMI) Request For Proposals (RFPs) - Implementation of AMI RFPs will allow the City to deploy automated metering infrastructure utilizing City fiber.  This allows the City to gather metering data, deploy Demand Side Management and remotely connect and disconnect customers.
• Implementation of Outage Management System / Interactive Voice Recognition - New system will help the City to restore and manage power outages effectively.
• New Location for Energy Dispatch - The dispatch functions were moved from Utah Municipal Power Agency (UMPA) to the iProvo Network Operations Center.  This move gives the City more control of the dispatch operation.  All NOC technicians were trained and are able to cover a 24/7 operation.
• Installation of Ethernet Meters - The installation of 10 Ethernet meters on several large commercial and industrial customers have been installed and are being tested with the fiber network.  It is projected that 20 more per quarter will be installed for the fiscal year 2008.
• Substation Transformer/Breaker Maintenance - The testing and maintenance of the Substations and equipment (i.e., transformers, oil air and feeder breakers, SF6 gas breakers, relaying and SCADA systems) is ongoing to meet and follow the manufacture’s procedures and recommendations.  As the equipment ages it is found to be in good condition.
• 4kV Conversion - The conversion of all 4kV primary system to the 12K distribution system was completed.  All overhead and underground infrastructures associated with the old system were removed.  The elimination of the old four 4kV substations and infrastructure associated has increased the reliability of the system.
• Relocation of Geneva Road Distribution Lines - The Transmission and Distribution lines along Geneva Road were relocated and raised to accommodate the new bridge and road widening from Center Street to approximately 500 North.  This was a large project coordinated with our crews as well as State contractors.
• Construction of New Distribution Feeder - A 600 amp Distribution feeder to Riverwoods Industrial Park was constructed and completed to provide additional reliability to the north end of the system.
• Tree Maintenance - The crews maintained 7,984 trees for the year exceeding their annual goal by 208 trees.
• Reduced Abandoned Call Center Calls - Abandoned calls reduced by 3.9%.  This reduction is contributed to a newly hired call center management staff and the analysis of call data to balance calls with the appropriate staff levels.
• New Call Recording Software - There has been a recording solution selected that will enhance training and accuracy of account transactions.  This software will become a powerful training tool as well.
• CIS 4.0 Upgrade - Five months of the expected eight months of functional training and testing of the CIS 4.0 Customer Suite upgrade have been completed.  The project is positively moving forward in anticipation of a March 2008 “Go-Live” date.
• Increase in iProvo Subscriber Count - In September of 2007 the subscriber count exceeded 10,000 and continues to grow.
• New iProvo Service Providers - RFP Process started to bring on new service providers.  New service providers will facilitate in fair pricing, staying competitive and offers different options for customers.  New contract language will be drafted for consideration and approval.  Expect to add new providers in early 2008.
• Re-Launch of iCare Program - The iCare program has been re-launched to help facilitate the needs and concerns of the iProvo customers.  Calls are tracked and reported on a weekly basis to the administration.  The iCare staff meets with the service providers to maintain an open relationship and ensure proper care of customer issues.
• Completion of Fiber Attenuation Project - Field services finished the fiber attenuation project on time and under budget.
• Provo Cable Infrastructure Removal - Provo Cable’s infrastructure was removed with no major problems in just a few short months and everyone converted to iProvo at the same time.

• Completion of Audit and Annual Financial Report - Completed the audit and prepared the Comprehensive Annual Financial Report for the fiscal year ending June 20, 2007 on schedule.
• Implementation of Annual Budget - Completed and implemented the Annual Budget for FY 07-08.
• Improvement of Single Audit and State Legal Compliance Reports - Reduced the number of management comments on the schedule of findings and questioned costs from the auditors in the Single Audit and State Legal Compliance Reports.
• Received Certification of Achievement for Excellence - Received Certification of Achievement for Excellence in financial reporting from the Government Finance Officer’s Association (GFOA) for the Comprehensive Annual Financial Report for fiscal year 2006.  This is the 15th consecutive year the City has received this prestigious recognition.
• Planning and Opening of Provo City Justice Court - Assisted with the planning and opening of the Provo City Justice Court.
• Fund Raising for Covey Center for the Arts - Took an active role in raising funds for the Covey Center for the Arts.  Almost all of the necessary funds have been raised and the hope is that the balance will be raised by the end of fiscal year 2008.
• Surplusing City Vehicles and Equipment - Established a more efficient method for surplusing City vehicles and equipment.  By utilizing an online auction service, costs are saved and the resale value has increased.
• Restructured Finance Department - Restructured the duties of some Finance Department staff members as a result of the opening of the Justice Court.  This resulted in increased efficiency and cost savings.
• No New External City Debt - The City did not incur any external debt during the year.  One of the primary reasons was the use of the Capital Resource Fund.  The Capital Resource Fund provides an option for funds in the City to invest over a longer period of time at a long-term market rate (typically higher than short-term market rates) and then the fund needing to borrow funds saves on debt issuance costs.  As a result, the City is, in effect, borrowing from itself and avoiding borrowing from an outside agency.

• Fire Station 1 Remodel - Completed remodel of Fire Station 1 and administrative and staff personnel were moved back into the new offices.  Station 1 paramedic units occupied the new living quarters and resumed emergency operations and response.  “One-stop-shop” integration with Community Development will better serve residents, business owners and developers in our community.
• Completed Provo Airport Operations Facility - Facility was completed to house Aircraft Rescue Fire Fighting (ARFF) apparatus and Airport Administration personnel.  FAA Part 139 ARFF Index B certification was obtained.
• Formation of Utah County Special Operations Team - The formation of the Utah County Special Operations team was undertaken.  Interest in the team by Provo administrations and firefighters was extensive.
• Well-Trained and Certified Response Team (Fire and EMS) - Training and certification was a high priority of Fire Administration.  Through the efforts of our Training Division and Operations Chiefs, the bar was raised in re-certification and certification expectations and our goals were successfully met.
• ARFF (Aircraft Rescue Fire Fighting) certification - 64 personnel
• NIMS completed IS 100,200 and 700 - 64 personnel
• Workplace Violence training - 79 personnel
• SCBA (Self-Contained Breathing Apparatus) Fit Testing - 73 personnel
• Elevator Rescue Training - all three platoons
• Hearing Tests & Department Annual Physicals - 76 personnel
• Landing Zone training - all three platoons
• Department Engineers Promotional Exam - 9 personnel
• Husky Foam System class - all three platoons
•  Command Training Center Class for all Officers - 18 officers
• Drugs and Harassment class - 79 personnel
• CSEP (Chemical Stockpile Emergency Preparedness) Hazmat Drill at Utah State Hospital - 20 personnel
• ADO (Apparatus Driver/Operator) - 1 member
• ADOA (Apparatus Driver/Operator Aerial) - 1 member
• Instructor I - 3 personnel
• Instructor II - 1 member
• Investigator - 1 member
• Physical Fitness (Combat Challenge) Testing Completed - Approximately 90% of Firefighters completed the Physical Fitness (Combat Challenge) testing in less than five minutes, achieving the Gold Standard.
• Retirement of Fire Chief Coy Porter - Fire Chief Coy Porter retired from Provo Fire and Rescue after dedicating 30 years of service to Provo residents, citizens of our community and fire service.  Chief Porter’s accomplishments are many and we appreciate the opportunity of serving with him.
• New Fire Chief Appointed - Mayor Billings announced the appointment of D. Blair Camp as Provo’s new Fire Chief.  The Municipal Council passed a resolution consenting to his appointment and Chief Camp began employment on September 10.  Chief Camp retired as Fire Chief after a 26-year successful career in the fire service and management with Murray Fire Department.  Chief Camp continued in the fire service after his retirement as Program Manager for Utah Fire & Rescue Academy and Fire Marshall at the University Hospital and Clinics.  Provo Fire & Rescue personnel welcome the wealth of knowledge, expertise, and leadership abilities Chief Camp brings to our department.

• Implemented “My HR” Self-Service Functionality City-wide - Enables all full-time employees to access their personal employment information from their desk or department kiok.  Basic HR functions, such as updating contact information, requesting forms, and changing deductions, direct deposit, and W-4 allocations, are all available on-line.  Employees also have full access to their benefits and payroll history.
• Wellness Program Recognitions - The Provo City Wellness Program received the 2007 Healthy Worksite Award from the Utah Council for Worksite Promotion.  Provo City was awarded the Platinum level which is the highest level awarded.  The award is in recognition for providing a quality worksite wellness program and for educating employees on health and wellness issues and providing them with opportunities to participate in healthy programs.
• Upgraded City’s HRIS in Record Time and Under Budget - Completed major upgrade to Provo City’s Human Resource Information System (HRIS).  Upgrade was completed one month ahead of schedule and 38% under bids, (saving $32,500) due to staff and consultant efforts.  Continuous support on the system was maintained throughout the process.
• Conducted City-wide Compensation Study on over 200 Different Classifications - Adjusted 93 different classifications that positively affected 250 employees.  Provo City continues to maintain a conservative but competitive total compensation package for its employees.
• Worker’s Compensation and Safety Management Produce Outstanding Results - The City received the Charles Crane Award for the second consecutive year for the Workers’ Compensation Fund due to our excellent worker’s compensation claims record.  The City is still well below the permissible loss ratio of 70%.  The City experience rating modification is .63 which is unheard of for a public entity nationwide.  The City received lower renewal rates and a dividend from the Workers’ Compensation Fund in the amount of $24,979 due to favorable results.
• Revised City Policy Regarding Probation Periods and Career Series Advancements - Made probationary periods consistent throughout the City and gave departments needed time to fully evaluate an employee’s aptitude for the job.  Clarified the difference between a career series and a competitive promotion.  Changes to policy will enable the City to save $1.3 million over an eight year period.
• Property and Casualty Insurance Coverage Enhanced - Aggressive negotiations resulted in more favorable rates and better coverage even though payroll, revenue and property values increased, saving $120,000.
• Favorable Safety and Loss Control Inspection - The City’s liability insurance provider conducted an audit of our risk management and safety programs.  We are pleased to say they had no recommendations and felt the City was ahead of most other public entities nationwide.  The City also conducted OSHA type safety visits at all of the major city properties with recommendations written up and followed up with managers for compliance.
• Enhanced Employee Assistance Program (EAP) - Negotiated agreement with new EAP to provide more services, larger panel of counselors and a nurse line at approximately 2/3 the previous rate.
• Employees Covered with ID Theft Insurance Benefit - The employee benefit package now provides insurance protection for employee ID Theft, should an employee be involved and suffer a loss.  Assistance in getting their identity back is also included in the services.  This service is a great enhancement to our benefit package and our employees have appreciated it.
• Conducted Numerous Recruitments and Employment Tests - Processed approximately 3,700 applications, hired 566 employees (seasonal, full-time, part-time and temporary).  Specialized testing was conducted for 80 new police officer applicants, 45 police officer promotion candidates, and 22 fire promotion candidates.
• Expanded Recruitment Efforts - Added specialized web link www.provocity.jobs to help direct potential job applicants to City jobs, enhanced presence on City cable channel, posting on more national job boards such as www.craigslist.com, pushed notices out to specialized markets and participated in City Community Services Fair.
• New Dispatcher Candidate Evaluation Tools - Researched numerous dispatcher pre-employment selection tools to improve candidate selection and retention.  Working in partnership with the police department, tools were evaluated and a pilot approach is in place.
• Insurance Wind Claim Settlement - Negotiation efforts resulted in approximately $200,000 paid to the City in excess of the $100,000 deductible for the damage caused by the severe wind storm this year.  We continue to pursue additional expense consideration.
• City Property Values Updated - Successfully negotiated a “free” replacement cost study from both of our insurance brokers.  Property values increased by $20 million as a result of this study so the City is not undervalued or underinsured.
• Co-chaired the Employee Contributions to Charitable Agencies with Economic Development - Thanks to the generous donations by Provo City’s employees, $28,176.40 in monetary donations benefitted local charities.  1,587 lbs of food were collected for the Timpanogos Regional Food Bank.  Two and a half truck loads of coats as in-kind contributions to United Way through Deseret Industries.
• Restructured Provo City Service Award Program - To allow individual departments to tailor the program to their own needs and dovetail with other recognitions within their own departments.  This has allowed flexibility, creativity and a personal touch to every event.
• Continued Unemployment Savings - Aggressive unemployment cost monitoring and management continued to yield savings.
• Restructuring and Creation of Several Divisions - Including conducting market and staffing research for the Arts Center, Mayor’s Office, Storm Water, Energy, and The Utah Lake Commission (joint action agency).
• Employee Relations Matters - Handled numerous employee relations matters including sensitive employee and supervisor relation matters, disciplinary problems, behavioral counseling, benefit counseling, medical concerns, injuries, fitness for duty evaluations, morale problems, and others.
• Training - Completed citywide training for workplace violence, and will soon complete “Drugs in the Workplace” and “Preventing Harassment” training.
• Senior Golf Games - Organized the Senior Games golf event.
• Risk Management and Insurance Consulting - Assisted the South Utah Valley Animal District, Solid Waste District, Utah Lake Commission and Project Read to arrange adequate insurance protection.
• Mold and Asbestos Remediation- Assisted Facility Services to reduce a mold remediation cost by $2,500 and work with State OSHA to resolve an asbestos issue at a facility, saving the City about $40,000.
• Conducted Departmental Safety Meetings - While the City was without a full-time safety professional we stepped in and conducted the monthly safety meetings so safety was not ignored.
• Homeland Security Certificate - Completed the Ready Your Business Workshop series: 12 point program for business continuity planning offered by the State Division of Homeland Security.
• New Non-Employee Tracking Capability - Set up timekeeping system to track work by non-employees, volunteers and contract services as needed by departments.
• High Participation in Retirement Savings Plans - Approximately 75% of the full-time employees participate in the voluntary retirement savings programs.
• High FSA participation - 53% of the full-time employees set aside their own money in a medical flexible spending account (FSA).  (Industry average is 23%).
• Medical Plan Cost Control Measures Implemented - With prescription drug program changes, new preventive care allowances and auditing for ineligible participants.
• FMLA Administration, Tracking and Coordination Occurred for 36 Employees
• Benefits Fair Held in New Covey Center for the Arts - Benefits Fair was attended by 95% of the full-time employees and many family members.  Participation yielded many new retirement savings plan enrollees.
• Benefits Education Provided - Education was provided through meetings, email, newsletters and written materials to help employees better understand and utilize their benefits.
• Sponsored Employee Participation in the Corporate Games Challenge - 138 participants competed in 14 events.  Provo City took 2nd place.
• Coordinated Two Successful Employee Blood Drives

• Installation of Telephones and Computer Systems - Installed telephones and computer systems at the new Justice Court and the Covey Center for the Arts, including ability to purchase tickets online.
• Creation of Virtual Servers - Created additional virtual servers and converted additional physical servers to virtual servers.  67 virtual servers were operational at year end.  Additional servers can be deployed from templates in 30 minutes or less.
• Upgraded PeopleSoft Human Resources - Completed upgrade to PeopleSoft Human Resources to version 8.9.  This service now runs on virtual servers and utilizes new database servers running Oracle 10g.
• Upgraded PBX - Upgraded City’s 17-year-old PBX to current model based on VoIP technology.
• Creation of On-Line Services - Created several on-line services including cemetery maps, building inspector scheduling, building permit inspections, building permit request and status.
• Development of Web-Based Application - Developed web-based GIS intranet application. Continued to migrate GIS data from various departments to enterprise layers.
• Upgraded Police Dispatch System - Upgraded Police dispatch system hardware and software.
• Launched Pictometry - Pictometry imagery/viewer was launched city-wide.
• Updated Data Backup System - Updated data backup system hardware and software and purchased new tape library with capacity over 50 Terabytes (50,000 billing bytes).
• Reconfigured Computer Systems - Reconfigured Police Dispatch computer system in support of physical reconfiguration of dispatchers’ desks.

• Opening of Provo City Justice Court - The Provo City Justice Court opened and began operation on schedule July 2, 2007.
• Remodeling of Facility - Worked through remodeling of facility to create a courthouse that is functional and aesthetically pleasing.
• Traffic School - Set up and put into place procedures to allow citizens a “one-stop” shop to attend traffic school on moving violations.
• Adjustment of Hearing Examiner - Relocated and adjusted the hearing examiner position to better serve the public by being available to the public more hours.
• Courthouse Security - Established security for the courthouse which creates a secure facility and safety for staff and the public.
• Establishment of Best Practices - By observation of other courts and the experience and knowledge of the court staff, established the “best practices” for the Justice Court, including reducing the time a citizen would spend waiting for his or her case to be handled.
• Mental Health Court Sessions - Established a weekly mental health court session for citizens who have significant mental illness and would benefit from this specialized court.
• Creation of Forms - Created forms to assist the public and staff more efficiently process cases.
• Court Calendars - Created court calendars that are responsive to the growing case load and specific needs of domestic violence and DUI cases, coordinating with the Fourth District Court staff to assist with schedules for those still working with cases at the Fourth District Court.
• New Parking Violation Solution - Selected a vendor to provide a parking solution that will utilize technology to create efficiencies for the City and provide better service and accessibility for the citizens.  Developed an implementation plan to go live on the product by the end of the year.

• Development Agreements - Assisted Economic Development and Redevelopment with negotiating joint development agreements for several projects, including Southgate. 
• Assistance in Acquisition and Sale of Property - Assisted with the acquisition of the Action Target property and the resale of portion of the property to Jones Paint & Glass and to the Neighborhood Housing Services of Provo.  Also assisted with the sale of real property in the Mountain Vista Business Center to Action Target for the construction of new manufacturing facilities.
• Creation of Utah Lake Commission - Assisted in drafting the interlocal agreement for creation of the Utah Lake Commission and the adoption of the agreement by State and Local entities. The Utah Lake Commission is an independent legal entity, not another layer of government. The Commission will work to adopt a master plan for the preservation, protection and improvement of Utah Lake.
• Creation, Certification and Implementation of the Provo City Justice Court - Worked with the City Justice Court Administrator to obtain certification of the Provo City Justice Court. The Justice Court began operation July 1, 2007. Worked with the Justice Court and District Court personnel to develop a smooth transition.
• Prosecution Case Management System - Implemented a new case management software system which allows us to more efficiently initiate our paperwork on criminal cases and to better track these cases.
• Prosecution of Class A Misdemeanors - The Fourth District Court created a Class A misdemeanor calendar that will allow our office to continue to prosecute Class A Misdemeanors which will result in an estimated taxpayer savings of more than $500,000 per year.
• Civil Litigation - Our office was involved in the following civil litigation cases involving considerable time:
• M&S Cox v. Provo City - This was a win for Provo City at the Utah Supreme Court.  The Case challenged the method used by Provo City to amortize expenses incurred in upgrading a home.  The Utah Supreme Court reaffirmed the City ordinance and upheld its method of calculating the amortization period.
• Property Acquisition - Worked to acquire real property for two important projects that opened to the public in 2007: (1) continuation of Foothill Drive from Canyon Road to University Avenue at 4800 North, and (2) construction of the Covey Center for the Arts.  Will continue to work with various parties during 2008 to finalize the compensation to be paid to the property owners for their property.
• Reduction of Claims - Claims against the City were reduced from an average of 95 to less than 70 claims this year. Excluding contract claims, the amount paid out is the lowest amount this decade.  The total amount paid out on an annual basis continues to be a fraction of the national average.
• Zoning Enforcement - Assisted the Community Development Department with the adjudication of more than 20 zoning cases.  Many were resolved through administrative enforcement actions but six were formally litigated in the Fourth District Court.  Of the six, we prevailed in four cases and the other two are currently set for hearing.
• Reasonable Accommodation Policy - Developed an administrative policy to enable those with disabilities to obtain reasonable accommodation from Provo City ordinances consistent with the mandates of federal and state law.
• Support to City Administration and Departments - Attorneys worked closely with the administration and all City departments in answering questions, assisting with contracts, writing proposed ordinances, preparing for municipal elections, and giving opinions on a very wide variety of topics.
• Continued Relationship with BYU Police - Prosecutors met from time to time with representatives of the BYU Police Department to discuss issues pertaining to their cases that we prosecute.  This relationship has allowed us to be more effective in prosecuting cases that come to us from the BYU Police Department.
• Implementation of New Administrative Order - Assisted with the implementation of a new Administrative Order governing executive branch employee ethics.
• Legal Research - The paralegal/law clerk office provided dozens of legal memorandums to assist attorneys, the administration and the City departments to understand the legal ramifications of certain decisions and actions.  Also assisted with the drafting of numerous documents, including briefs for appeals to the Utah Court of Appeals.
• Service on Professional Committees - Steve Schreiner serves as chair of the Fourth District Victim’s Rights Committee which handles victims’ complaints and concerns and provides information to those who work with victims as well as victims themselves.  Steve also serves as a member of the Statewide Association of Prosecutors Misdemeanor Subcommittee which raises and deals with issues regarding misdemeanor prosecution.
• Utah Prosecutorial Assistants Association - Melanie Farnsworth’s service as board member of the Utah Prosecutorial Assistants Association ended in September after approximately 10 years.  During that time she served as Chair and Vice Chair.  As Chair she also served as an ex officio member of the Utah Prosecution Council and became the first non-lawyer to be a voting member of that council.

• Completed RFID Implementation - Implementation resulted in elimination or vast reduction of patron checkout lines, reduction of circulation staff time rededicated t other library uses and shorter turn around time for books (less than 24 hours from check-in to shelf).
• Number of Items Circulated - 1,463,965 items were circulated through the Library.
• Hosting of Meetings - Approximately 1,200 meetings were facilitated for public, City and library use.
• Presentation of Children’s Programs - Sponsored over 860 children’s programs with 59,436 in attendance.
• Staff Member Participation - Staff members were involved in professional associations and program presentations including national participation.
• Increase in Efforts of Hispanic Outreach Program - Enhanced and increased Hispanic Outreach efforts including teaching Emergent Literacy classes in Spanish.
• Increase in Library Collection Items - Approximately 34,050 were added to the Library’s collection.
• New Patrons - Added over 8,750 new borrowers to the patron database.
• Computer Upgrade - Upgraded the computers on the first floor.
• Website Enhancement - Enhanced the website with new features including online personal reading recommendations, summer reading patron book reviews, staff book reviews, online book club requests, and other new features.
• “Provo Reads” - Inaugurated “Provo Reads” with partner Provo School District.

• Fire Station #1/Community Development Landscape - Completed the landscape for Fire Station #1/Community Development remodel.
• Provo Justice Court Construction - Completed construction of the Provo Justice Court.
• Covey Center for the Arts - Completed construction and landscaping for Covey Center for the Arts.  Hired staff, developed policies and procedures, conducted over 40 major events, 9 outreach programs and 4 major art gallery exhibits since opening.
• Municipal Council Office Space - Completed design and started construction of the new Municipal Council office space in the former Community Development area of the Municipal Center.
• Parking Lot Upgrade - Upgraded parking lot lighting at the Municipal Center
• New Scoreboard Installation - Installed new scoreboards at the Footprinters Park Softball Complex.
• Sherwood Hillside Park Construction - Began construction of Sherwood Hillside Park - completion scheduled for spring 2008
• Joaquin Park - Started installation of sprinkling system at Joaquin Park.  Additional property was also purchased so final park footprint can be designed.
• Provo Gun Range Improvements - Made improvements to the Provo Gun Range by adding a covered firing line on the pistol and rifle ranges.
• Selection of Firms for Park Design - Architectural firms were selected to design Lakeview Park and the expansion of Bicentennial Park.
• New Water Feature - Design concept was developed for a new water feature at Pioneer Park.
• Development of Educational Playground - An educational playground at Memorial Park was developed that included a concrete map of the world and a modular playground for children ages 3-5.
• Provo River Parkway Trail Adjustments - Provo River Parkway Trail adjustments associated with the Geneva Road bridge and road construction were completed to allow for safer crossing.
• Phase I of 100 South Corridor Improvement - The Parks Division assisted in the completion of Phase I of the 100 South Corridor improvement project.
• Foothill Connector - The Parks Division worked closely with the Engineering Division to complete the Foothill Connector and landscaping improvements.
• Completion of National Certification Process - Three Parks maintenance staff completed the national certification process to become Certified Playground Safety Inspectors and two forestry staff members received their Arborist certification.
• South Lovers Lane Trail - Established South Lovers Lane Trail alignment behind Edgemont Farms development.
• Golf Course Improvements - Installed pond aerators at the golf course and painted the clubhouse exterior siding.
• Angel Garden - Developed an Angel Garden burial section at the cemetery for about 460 infant burials.
• Cemetery Improvements - Improvements were made to the cemetery burial database by being able to access state death certificates.  The cemetery web page was made more user friendly.  Cemetery record books were made more accessible by adding a self-service station near the office entrance.  Cemetery markers were raised and leveled to improve stability of monuments and appearance of burial grounds.
• Improved Safe Work Practices - Continued to promote safe work practices and achieved a year with only one lost time accident.
• Pioneer Village - Began dialogue with Sons of Utah Pioneers regarding upgrades and operation of the Pioneer Village and adjacent area.
• Master Plan for Provo Senior Games - Developed a master plan for the Provo Senior Games and conducted another successful event.
• New Rental Policies - Developed new sports field rental policies and procedures for the 2008 season.
• Improved Public Relations - Increased positive public relations through the use of promotional items such as t-shirts, magnets and golf balls.
• Growth in Youth and Adult Sports Programs - Registered 5,668 children for youth sports, 520 adult sports teams.  Also processed 1,761 park reservations, 85 special park use requests and checked out gun range key 126 times.
• Increase in Recreation Revenues - Recreation Center revenues were up 14% over FY 2006.  The Veterans Memorial Splash Pool revenues were up 9% over FY 2006 and covered over 100% of the maintenance and operation costs to operate the facility.
• Successful First Night - Successfully organized and conducted First Night 2007 and 2008 at the Provo Towne Centre Mall.  Remained under budget while still improving the event.
• Increased Revenue at The Center - Programs at The Center exceeded projected revenues by nearly $15,000 due to better control over hiring, staff hours and increasing program options.
• Improvements at The Center - Replaced old carpet, painted classrooms, purchased new gymnastics mat, weight equipment and other portable activities at The Center.
• Increased Partnership with Community Groups - Worked on a larger scale with outside community groups in partnership with City events such as Farmers Market during Pioneer Day, BYU dorm students for volunteers during Fall events and community businesses for the parade.

• Visit from Vice President Dick Cheney - Vice President Dick Cheney was safely escorted in and out of Provo without incident.  The United States Secret Service was very complimentary of the Provo Police Department.
• TA/Citation System - New system was purchased from FATPOT and will be put online in February 2008.  System will cut time spent on accidents and citations approximately in half.  It will also save time spent by Records personnel in entering and filing reports and citations.
• New Parking Citation System - Purchased and scheduled to be online in February 2008 replacing an aging system.  It will also increase revenues by increased collections.
• New Car Radios and Handheld Radios - By way of re-banding effort we received new Motorola radios in cars.  Also received new Motorola handheld radios.  There was no cost involved in either.  The radio system was nearly 10 years old and due to be replaced soon.
• New Officers Budgeted - Two additional officers were authorized in the Mayor’s 2007-2008 budget.
• Voice Logging Recorder - The recorder has been ordered and is scheduled for installation.  The recorder will replace an outdated recorder and should be operational in January 2008.
• Dodge Chargers - Several Dodge Chargers were received in the last year to replace older Crown Victoria’s in the police fleet.  We also replaced a 1978 Suburban used by the Department’s Mountain Rescue Team with a new 2008 Suburban.
• Victim Services Program - From January 1, 2007 to October 31, 2007 the Victim Services Program provided direct services to approximately 500 adult victims of domestic violence, stalking and sexual assaults.  Victim Services also provided services to over 300 children in this same time period.
• Centro Hispano - Victim Services Program graduated 82 women and 124 children from the Spanish-speaking domestic violence support group at Centro Hispano.  A one-of-a-kind program in Utah County
• Burglary/Stolen Gun/Stolen Car Arrest - On December 31, 2006 a Utah County Deputy Sheriff’s home was burglarized in Provo.  A police handgun, credit cards and other property were stolen.  Credit cards were used for over $14,000 in purchases in Utah County. With the help of store surveillance, Detectives were able to identify and arrest the suspect.  Another suspect was also arrested and the stolen vehicle and Deputy’s hand gun recovered.
• Camille Cleverley Missing Persons Case - The Provo Police Department received a complaint of a missing person on September 1, 2007.  An investigation was started immediately and those involved in the investigation worked almost around the clock until Camille was located.  The Provo Police Department worked with several different law enforcement agencies in the search: FBI, Utah Highway Patrol, Utah County Sheriffs’ Office, Adult Probation and Parole, Utah County Sex Crimes Task Force and the BYU Police Department.  Public participation and volunteers were incredibly helpful.  The command post for these groups was at BYU and overseen by Captain David Bolda.  On September 9, 2007 the body of Camille Cleverley was located in the Bridal Veil Falls area.

• 4800 North Connector - Completion and opening of the 4800 North Connector and landscaping of the pedestrian path were completed.
• Completion of Independence Avenue - Independence Avenue from 500 North to Center Street was completed and opened.
• 2007 Road Rehab Project - Completed the 2007 road rehab project including the vertical realignment of 1700 North Street west of 2100 West.
• Provo Westside Connector - Completed the consultant selection and kick-off of the environmental process for the Provo Westside Connector from I-15 at University Avenue to the Provo Airport.
• Joaquin Neighborhood Improvement - Replaced the deteriorating and settled sidewalk in the Joaquin neighborhood.

• New Airport Operations Building - Completed the new airport operations building.
• Airport Improvements - Completed the 2007 airport crack sealing, pavement marking and sign maintenance project.
• Installation of Parking Permit Signs - Over 500 parking permit signs were installed in University Gardens and Foothill Park neighborhoods.
• Improved Sanitation Customer Service - Sanitation customer service was improved through increased green and blue can recycling and acquisition of equipment to offer better customer service while staying under budget.
• Streets Maintenance - Provided in-house labor on Covey Center for the Arts, Fire Station 2, Jolene Road, Airport projects and Engineering road bond project.

• Construction of Storm Drains - The Columbia Lane and South Grandview storm drains were completed.  The design and construction of the Indian Hills Storm Drain extension (Navajo Lane and Mohican Way) and the 1250 West Storm Drain, in cooperation with Freedom Academy were also completed.
• Construction of Rock Canyon Outfall - Design and construction of the Rock Canyon Outfall through the Riverside Country Club property was completed (materials funded by the property owners).

• Completion of Canyon Road Well - Canyon Road Well was completed and is now operational.
• Completion of Riverwoods Well Project - Riverwoods Well redevelopment project was completed.
• Completion of Water Resources Warehouse - 7500 sq. ft. warehouse for Water Resources was completed.
• Completion of Pump Station Upgrade - Influent pump station upgrade and standby power project at the Water Reclamation Plant was completed.