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- Policies and Procedures
Policies and Procedures
Registration Policy
Registration is accepted on a first come, first served basis until the program is filled, or until the program deadline date, whichever comes first. Thereafter, registration may be accepted on a space available basis only.
Youth Sports Matching Request Policy
(Sports formed by a draft system do not allow requests) Each child will be able to request one child to be with. However this request will only be granted if the child you are requesting also requests you. For example if John Doe requests to play with Scott Smith and Scott Smith requests to play with John Doe, they will be put on the same team. However if John Doe requests Scott Smith but Scott Smith doesn’t request John Doe, or requests someone else, they will not be put on the same team. This request does require that both children sign up by the registration deadline. No requests will be taken with late registrations. The school attended will be the main criteria for team assignment. Participants are asked to sign up in the appropriate grade and include which school they attend. Participants will not be allowed to “play-up”or “play down”. Provo Parks and Recreation recognizes that children come in all sizes and skill levels, but it is our policy to always place participants on teams with children of their same grade. Non-resident participants will be placed on teams that are close to their geographic area by a Recreation Coordinator.
Medical Insurance
All participants in the Provo City Recreation Division programs must have their own medical insurance to cover any injuries sustained while participating in any activity sponsored by the division. The City of Provo will not be financially responsible for any medical expenses.
Late Registration Policy
If space is available, registration may be accepted after the deadline date for some programs. Register early to avoid being left out.
Bad Weather Cancellations
In case of inclement weather where classes, games or activities may be canceled, parents, coaches, and everyone has the responsibility to call 801-852-6629 after 3:30 p.m. for youth sports and after 4:00 p.m. for adult sports. A recorded announcement will give current game status information. Games or activities may still be canceled at the site if deemed necessary by program representatives.
Refund
Because of the different nature of the many facilities and programs in our department, each has their own refund policy. You may contact each facility for their refund policy.
- The Center Programs - Refunds will be given up until the day before the program begins.
- Youth Sports - Refund will be given in full any time before the third game or session and only upon return of any included uniform (if applicable). After the third game or session, no refunds will be given. In cases of season ending illness or injury, refunds may be considered when submitted in writing and accompanied by a doctor's note.
- Adult/Team Sports - Full refunds will be given until the day schedules are started. After that, no refunds will be given.
- Swimming Lessons - $5.00 non-refundable charge per child prior to start of classes. No refunds after registration deadline. We reserve the right to move children where we deem necessary.
How to Register
Online
Walk In or Call
Youth and Adult Sports
Parks and Recreation Main Office
Parks and Recreation Main Office
351 West Center
(south west corner of the basement)
Monday - Thursday 7:00 a.m. - 6:00 p.m.
801-852-6600
222 West 500 North
Monday - Friday 2:30 - 9:00 p.m.
Saturday 12:00 - 5:00 p.m.
801-852-7635
1155 North University Ave
Monday - Friday 7:30 a.m. - 9:00 p.m.
Saturday 7:00 a.m. - 5:00 p.m
801-852-6610 (press 0)
100 North Seven Peaks Blvd
(Spring/Summer Hours)
Monday/Wednesday 9:00 a.m. – midnight
Tues/Thur/Fri/Sat 9:00 a.m. – 10:00 p.m.
(Fall/Winter Hours)
Monday – Friday 5:00 a.m. – 1:00 a.m.
Saturday 7:00 a.m. – 11:00 p.m.
801-852-RINK (7465)

