Employment Opportunities

Community Relations and Public Information Officer

  • Type:Full Time
  • Salary/Pay Rate:$2,462 - $3,394 biweekly
  • Posted Date:04/04/2019
  • Deadline to Apply:04/25/2019 6:00 PM

Provo City Mayor’s Office
Full-time Exempt Position

Posted: April 4, 2019

Essential Duties: This is professional and comprehensive administrative work in the Provo City Mayor’s Office responsible to oversee City-wide community relations programs and public information dissemination. The individual appointed to this position will be required to perform the following duties: advise and/or assist the Mayor with a wide variety of administrative matters, issues, policies, programs, and special projects, including the development and implementation of a coordinated City-wide communications and public engagement strategy; serve as a public information officer; respond to media requests; research, write, and edit articles, emails, blog posts, social media posts, and on other communication mediums on a variety of topics; plan, coordinate, maintain, and manage official City-wide social media platforms; represent the Mayor on various boards and committees; create and implement data research tools to gather public opinion and perceptions; plan, coordinate, execute, and host various special events; provide support, coordination, and advice for various City social media platforms and release City information to the public and various agencies in a factual, truthful, and cogent manner; develop and maintain good working relationships with City departments, federal, state, regional, and local government officials and staff, community organizations, educational institutions, news organizations, local business owners and groups, and any other individuals or groups impacted by the City; supervise, plan, and coordinate the work of the Media Services Division of the Mayor’s Office including workload scheduling and coordinating workflow; oversee staff training; ensure work is completed accurately and efficiently; identify, evaluate, and resolve personnel concerns; conduct performance evaluations and enact rewards and discipline if needed; make staffing decisions including hiring and firing; maintain and review all reports, work records, work specifications, and appropriate documentation; and perform other related duties as required.

Minimum Requirements: Bachelor's degree in Communications, Marketing, Public Relations, or related field and five (5) years of related professional level experience, including social media and events experience OR an equivalent combination of job-related education/experience [substituting each one (1) year of post-secondary education/training for six (6) months of experience.] Local government or non-profit experience is preferred. May include occasional emergency and after normal work hour assignments. Applicants selected for further evaluation may be asked to provide a portfolio of relevant prior work products during the selection process.

License: Valid, lawful driver’s license is required at time of appointment. Applicant may be disqualified on the basis of an unacceptable driving record as reflected by the State Department of Motor Vehicles.

Selection Factors: Knowledge of marketing, promotional, and public relations techniques; event planning; social media platforms including blogs, Facebook, Twitter, Instagram, Snapchat, Pinterest, and others; journalistic writing techniques involving public relations and media services; municipal activities and operations; and written English language, grammar, and composition. Skill in creating and maintaining positive working relationships with the media, the public, City employees, governments, community groups, businesses, and others; using effective communication methods including writing for various audiences; preparing market surveys and collecting data; maintaining effective teamwork with people with diverse skill sets and backgrounds; managing social media platforms; and practicing trust-building behaviors. Ability to project a positive image for the City and the Mayor’s Office; effectively manage a group of employees; prepare various media and marketing materials; communicate effectively verbally and in writing; adapt to rapidly changing events and environments; anticipate public relations and communications needs and be proactive in addressing them; organize assigned work and develop effective work methods; prepare clear, concise, accurate, and informative reports; perform duties in a manner that demonstrates respect, integrity, courtesy, and kindness towards fellow workers, customers, and the general public; quickly and accurately perform work; and deal with the public in a pleasant, courteous, and calm manner in all circumstances.

Salary: $2,462 - $3,394 biweekly (range 33). Payment will be made by direct deposit and salary will normally begin at the first step of the salary range. Position includes a full benefits package, including: medical, dental, life, and LTD insurance plans, retirement plans, employee assistance and wellness programs, and sick, vacation, and holiday leaves. Optional plans available include: health care and dependent care flexible spending accounts, a health savings account, vision and AD&D insurance, legal assistance, home and auto insurance, ID theft protection, supplemental medical insurance, and deferred compensation (401k, 457 & IRA plans).

Screening: Based on meeting the minimum requirements and job-related experience, skills, knowledge, and education. Criminal background checks are conducted on all City positions. Non-disclosure may result in dismissal.

Physical/Environmental Factors: Requires sitting at computer or desk for long time periods, standing for presentations, occasionally working under pressure with short deadlines and a high level of accuracy, and occasionally may lift, carry, or move presentation equipment. May also include exposure to high-stress situations or environments, including, contact with the public in confrontational or uncomfortable circumstances.

Pre-employment Testing: Prior to appointment, applicant will be required to successfully pass a drug screening and background investigation. Individuals with unsatisfactory drug screening results will be ineligible for appointment or application to any Provo City position for a minimum period of six (6) months.

To Apply: Apply online at www.provocity.jobs or at the Provo City Division of Human Resources located at 351 West Center, Provo, UT, before 6:00 p.m. on the closing date.

Closing Date: Thursday, April 25, 2019.

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