- Conversations with Kaufusi, 311, and Customer Service preparations for COVID-19 - March 16
- Mayor Michelle Kaufusi announcing the release of Provo’s informational website, COVID19.PROVO.ORG
- Conversations with Kaufusi - Fire Department
- Conversations with Kaufusi - City Council
- Conversations with Kaufusi - Downtown Provo
- Conversations with Kaufusi - Police Update
- Provo’s Four Step Community Safety Plan Download (PDF)
- Quick Reference Facilities and Services Guide Download (PDF)
- Statement from the Provo Justice Courts Download (PDF)
- Administrative Order for Court Operations During Pandemic Download (PDF)
- Statement from the Utah County Commissioners, March 27, 2020 Download (PDF)
- Provo Fire/911 guidelines Download (PDF)
Step 1 : COORDINATE
Ongoing coordination with local, state and federal agencies tasked with COVID-19 management.
- The Federal, state, and local informational websites:
- Federal: coronavirus.gov
- Utah Coronavirus Task Force: coronavirus.utah.gov
- 3/27/20 Stay Safe, Stay Home Directive
- Utah county Commission: utahcounty.gov
- Utah County Health Department: health.utahcounty.gov
- UTA Service: reductions will begin April 5. See website for information rideuta.com
Step 2: COMMUNICATE
Communicate accurate, timely COVID-19 updates through all channels for maximum citizen reach.
- 311 Call Center fully staffed. Call 311 or if out of Provo boundaries call (801) 852 6000
- Regular community e-blasts
- Monthly newsletter delivered to all homes with information about Provo's Four Step Community Safety Plan
- Regular social media updates (Facebook, Mayor’s Blog, Instagram)
- Mayoral and city video updates (YouTube, Facebook Live)
Step 3: MITIGATE
Proactively prepare for all possible COVID-19 scenarios with action steps we can all follow to mitigate the community spread of COVID-19.
Following the guidance of Governor Herbert and the Utah Coronavirus Task Force encouraging social distancing and the cancellation of group gatherings, the following steps are being taken to mitigate the community spread of COVID-19. All steps taken until further notice. Ongoing evaluation will take place and regular updates provided as needed.
Provo City is taking a far-reaching approach to ensure we are continuing practices that would encourage our citizens to take the advice received from the Task Force to stay home, whenever possible, to mitigate the spread of COVID-19.
Senior Center is closed (including all programming, with the exception of the Meals on
COVEY CENTER FOR THE ARTS
All performances and classes are canceled until further notice.
Individual fire stations are closed for public tours, including ride-alongs, but are fully functioning and performing services.
PROVO PARKS AND RECREATION
All Provo Parks and Recreation Department facilities will be closed, including the Recreation Center, Peaks
Ice Arena, East Bay Golf Course, Covey Center for the Arts and Provo Shooting Sports Park. In addition, all adult and youth sports and community classes are suspended until further notice.
- OUTSIDE FACILITIES: Parks, playgrounds, trails and other outside amenities are open for short term use, but please use common sense and social distancing guidelines of maintaining a 6 foot distance and avoiding gathering of more than 10 individuals.
Provo Parks and Recreation Staff will be available from 9 am to 5 pm,
Monday-Friday to answer questions by phone at (801) 852-6600 and are working
on membership extensions and on program rescheduling or refunds.
PROVO LIBRARY AT ACADEMY SQUARE
The library is closed until further notice. Many digital resources are available on-line at provolibrary.com. Staff will be available from 9 am to 5 pm, Monday-Friday to answer questions by phone at (801) 852-6661 or will answer questions through our on-line chat service at provolibrary.com. The library offers a number of digital resources available for free with your library card. If you have library materials checked out, please keep them until after we re-open. No overdue fines will be charged for materials kept during this
CUSTOMER SERVICE COUNTERS
All remain functional, but with added precautions, including social distancing, protective gear for employees, ongoing disinfection, and added signage and encouragement of use of on-line services.
ALL NON-ESSENTIAL CITY MEETINGS WILL BE RESCHEDULED.
ALL PRIVATE AND SPECIAL EVENTS AT PROVO FACILITIES ARE SUSPENDED.
PUBLIC SAFETY RESPONSE
First responders are taking additional precautions when responding, including wearing Personal Protection Equipment (PPE)
If you call 911 or our non-emergency number at (801) 852-6210, you will be asked some added preliminary questions to aid us in assessing the exposure risk for our responding personnel. This will assist in mitigating contamination, which will keep our first responders available to continue to helping others in the weeks ahead. We encourage all community members to file certain police reports with our on-line reporting system, at provopolice.com, including:
- Lost property
- Identity theft
- Damaged property
- Found property
- Credit card fraud
- Hit and run
- Telephone/electronic communication harassment
Additional requirements for online reporting:
- This is not an emergency
- This incident occurred within Provo City limits
- There are no known suspects
- This did not occur on a state freeway
Due to the risks of public gathering associated with the spread of COVID-19, Provo City public meetings will be conducted entirely via electronic means. The specific information for accessing or participating in each meeting is detailed on the individual agendas as they are published. More information and links to agendas can be found below.
PROVO CITY COUNCIL
- AGENDAS: agendas.provo.org
- INFORMATION ON THE ONLINE MEETING PROCESS:
Meetings are broadcast on YouTube.
- Agendas and information:
Meetings are broadcast on YouTube.
* Planning Commission Administrative Hearings, Design Review Committee, Landmarks Commission, and Transportation Mobility and Advisory Committee meeting information will be posted on the Development Services page.
PUBLIC MEETING NOTICES CAN ALSO BE FOUND ON THE UTAH STATE PUBLIC MEETING NOTICE WEBSITE.
CITIZEN AND BUSINESS RESOURCES
ECONOMIC DEVELOPMENT STIMULUS:
Small businesses are such a huge contributor to not only our economy, but also the unique character of our city. COVID-19, with its social distancing restrictions, has taken a toll on all of us, but our small businesses are feeling the crunch from both a health and an economic standpoint.
With that in mind, we’ve created an Economic Development Resource Page
CITIZEN HARDSHIP RELIEF:
For our citizens who are facing financial hardship due to the pandemic, we’ve created a COVID-19 Hardship Request form found on our website at provo.org/provo311. The form is found on the pull-down menu and can be filled out and submitted on-line.
EMPLOYEE STAFFING CONSIDERATIONS
Our goal is to keep as many full-time sta employed as possible, with part-time and seasonal employees being evaluated based on available work. More importantly, we are taking all necessary precautions for the safety of our employees, including reviewing policies that allow for remote work. Our goal is to protect all of our employees and those with whom they interact.
- Vulnerable Populations: Oer opportunity to self-quarantine;
- Sick: All sick individuals are required to stay home and use available sick leave;
- Telecommuting: If possible, employees should telecommute for the next 2 weeks.
- Part-time: It is the City’s intent to keep part-time employees actively employed during facility closures, provided there is work available. Part-time employees may be assigned special projects or assigned to work in other areas. Each department head is responsible to assess their operations and determine an appropriate level of part-time staffng.
- Emergency Pandemic Leave: This special policy is designed to minimize the spread of Covid-19 by employees who may have an elevated risk of already being exposed to the virus
Step 4: ENCOURAGE CALM PREPAREDNESS
Practice calm concern for not only ourselves and those in our immediate influence, but also our neighbors and our community. Our adherence to the best practices and safety precautions is necessary to ensure we all remain as healthy as possible. Emergencies can bring out the best and worst in people--let's ensure the COVID-19 emergency brings out the best. That is the Utah way. Ideas include:
- Don’t panic purchase
- Use good hygiene practices
- Limit travel
- Avoid group gatherings over 50 people
- Remain positive and use your common sense.