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Provo City's 4 Step Community Safety Plan

Conversations with Kaufusi
311 and Customer Service preparations for COVID-19
March 16

Mayor Michelle Kaufusi announcing the release of Provo’s Four Step Community Safety Plan on a newly-established informational website, COVID19.PROVO.ORG

 City Resources

plan  Provo’s Four Step Community Safety Plan closed  Quick Reference Facilities and Services Guide
 PDF  Statement from the Provo Justice Courts  PDF  Administrative Order for Court Operations During Pandemic

Step 1COORDINATE

Ongoing coordination with local, state and federal agencies
tasked with COVID-19 management.

  • The Federal, state, and local informational websites:

Step 2Communicate

Communicate accurate, timely COVID-19 updates through all channels for maximum citizen reach.

  • 311 Call Center fully staffed and able to take a minimum of 100 calls per hour
  • Regular community e-blasts
  • Monthly newsletter delivered to all homes with information about Provo's Four Step Community Safety Plan
  • Regular social media updates (Facebook, Mayor’s Blog, Instagram)
  • Mayoral and city video updates (YouTube, Facebook Live)

Step 3Mitigate

Proactively prepare for all possible COVID-19 scenarios with action steps we can all follow to mitigate the community spread of COVID-19.

Following the guidance of Governor Herbert and the Utah Coronavirus Task Force encouraging social distancing and the  cancellation of group gatherings, the following steps are being taken to mitigate the community spread of COVID-19. All steps taken are for a minimum two-week period, starting Monday, March 16 through Sunday, March 29. Ongoing evaluation will take place and regular updates provided as needed.

SOCIAL DISTANCING

Provo City is taking a far-reaching approach to ensure we are continuing practices that would encourage our citizens to take the advice received from the Task Force to stay home, whenever possible, to mitigate the spread of COVID-19.

FACILITY CLOSURES

PROVO JUSTICE COURT 

SENIOR CENTER

Senior Center is closed (including all programming, with the exception of the Meals on
Wheels delivery).

COVEY CENTER FOR THE ARTS

 All performances and classes are canceled until further notice.

FIRE STATIONS

Individual fire stations are closed for public tours, including ride-alongs, but are fully functioning and performing  services.

PROVO PARKS AND RECREATION

All Provo Parks and Recreation Department facilities will be closed, including the Recreation Center, Peaks Ice Arena,  East Bay Golf Course, Covey Center for the Arts andProvo Shooting Sports Park. In addition, all adult and youth sports  and community classes are suspended until further notice. Outdoor parks and trails will be open for short-term use, but  no Provo Parks and Recreation group activities will be scheduled.

Provo Parks and Recreation Staff will be available  from 9 am to 5 pm, Monday-Friday to answer questions by phone at (801) 852-6600 and are working on membership extensions and on program rescheduling or refunds.

PROVO LIBRARY AT ACADEMY SQUARE

The library is closed until further notice. Many digital resources are available online at provolibrary.com. Staff will be available from 9 am to 5 pm, Monday-Friday to answer questions by phone at (801) 852-6661 or will answer questions  through our online chat service at provolibrary.com. The library offers a number of digital resources available for free with your library card. If you have library materials checked out, please keep them until after we re-open. No overdue  fines will be charged for materials kept during this period.

CUSTOMER SERVICE COUNTERS

 All remain functional, but with added precautions, including social distancing, protective gear for employees, ongoing  disinfection, and added signage and encouragement of use of online services.

ALL NON-ESSENTIAL CITY MEETINGS WILL BE RESCHEDULED.

ALL PRIVATE AND SPECIAL EVENTS AT PROVO FACILITIES ARE SUSPENDED.

PUBLIC SAFETY RESPONSE

Emergency Services:

First responders are taking additional precautions when responding, including wearing Personal  Protection Equipment (PPE)

Dispatch operators:

If you call 911 or our non-emergency number at (801) 852-6210, you will be asked some added  preliminary questions to aid us in assessing the exposure risk for our responding personnel. This will assist in mitigating  contamination, which will keep our first responders available to continue to helping others in the weeks ahead. We  encourage all community members to file certain police reports with our online reporting system, at provopolice.com, including:

  • Trespassing
  • Vandalism
  • Theft
  • Lost property
  • Identity theft
  • Damaged property
  • Found property
  • Credit card fraud
  • Hit and run
  • Telephone/electronic communication harassment

Additional requirements for online reporting:

  • This is not an emergency
  • This incident occurred within Provo City limits
  • There are no known suspects
  • This did not occur on a state freeway

EMPLOYEE STAFFING CONSIDERATIONS:

Our goal is to keep as many full-time staff employed as possible, with part-time and seasonal employees being  evaluated based on available work. More importantly, we are taking all necessary precautions for the safety of  our employees, including reviewing policies that allow for remote work. Our goal is to protect all of our employees and those with whom they interact.

  • Vulnerable Populations: Offer opportunity to self-quarantine;
  • Sick: All sick individuals are required to stay home and use available sick leave;
  • Telecommuting: If possible, employees should telecommute for the next 2 weeks.
  • Part-time: It is the City’s intent to keep part-time employees actively employed during facility closures,  provided there is work available. Part-time employees may be assigned special projects or assigned to  work in other areas. Each department head is responsible to assess their operations and determine an appropriate level of part-time staffing.
  • Emergency Pandemic Leave: This special policy is designed to minimize the spread of Covid-19 by  employees who may have an elevated risk of already being exposed to the virus.

Step 4ENCOURAGE CALM PREPAREDNESS

Practice calm concern for not only ourselves and those in our immediate influence, but also our neighbors and our  community. Our adherence to the best practices and safety precautions is necessary to ensure we all remain as healthy as  possible. Emergencies can bring out the best and worst in people--let's ensure the COVID-19 emergency brings out the  best. That is the Utah way. Ideas include:

  • Don’t panic purchase
  • Use good hygiene practices
  • Limit travel 
  • Avoid group gatherings over 50 people
  • Remain positive and use your common sense.

Resources