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Community & Neighborhood Services

Provo Online Portal Provo Online Portal

The Provo Online Portal is here! Apply for Planning Applications, submit Zoning complaints, and more at Provo.Org/Portal. All applications and complaints will be completed and submitted online, but checklists and other useful information may be found on each Division web page or the Portal Help web page. For any further instruction, please contact us at 801-852-6420.
building modelAbout Us The Community and Neighborhood Services Department is made up of several divisions: Long Range Planning, Zoning, Housing, Parking Enforcement, Licensing, and Property Management/Ombudsman. These divisions work together to provide the city with an aesthetically pleasing, clean and safe environment. 

The Planning Division is focused on the future. Planning balances socio-economic forces, natural resources, and public input to promote sound and orderly development in Provo. Planning ensures that the decisions we make today will result in a viable and healthy future for our city. 

Zoning is a tool of Planning. It oversees the division of land according to different uses in order to avoid nuisances and to promote healthy and orderly development. The zoning division enforces the ordinances in Title 14 of the Provo City Code.                                                                                                                                                                                                                                                                                                                                         The Housing Division administers the HOME and CDBG grants for the Department of Housing and Urban Development. Programs offered include Provo and Utah County Down-Payment Assistance, Egress-Window, Commercial Façade, Emergency Home Repair, Homeowner Rehab and Neighborhood Revitalization.   

The Ombudsman helps resolve problems with issues related to services provided by the City of Provo. An ombudsman is a liaison or mediator between citizens and government agencies. In addition to the Ombudsman duties, the Property Manager is responsible for handling issues with all real property owned by Provo City including: lease agreements, easements, rights-of-way, and property acquisitions.

Electronic Meetings

Health concerns in light of the COVID-19 pandemic have led to limits on public gatherings. Provo City information on this can be found at covid19.provo.org. We are continuing to hold board meetings so we can conduct essential business, but they will be held by electronic means. Adjustments have been made to respect Governor Herbert’s recommendations, while still providing community participation in our meetings.

Executive Order 2020-01 waives the requirement for anchor location and some other requirements for public meetings/noticing. There will be no physical location for the meeting. Board members, staff, and presenters will be participating from their individual locations electronically.

Watching the Meeting

The broadcast of the Board of Adjustment and Public Transportation and Advisory Committee hearings will be available live, and later on demand, on the Provo Channel 17 YouTube Channel. You will not need an account to view it. This is the same location where Board of Adjustment hearings are regularly broadcast. Please see current agendas for Board of Adjustment hearings here, and agendas for Transportation and Mobility Advisory Committee hearings here.

Listen to the Meeting by Telephone

  • If you are unable to participate online, you can listen to the meeting in real-time over the phone.
  • Call one of the following phone numbers and wait for the instruction to dial the meeting ID (those are listed below), followed by #. It will ask for a participant number. Just press #. Several phone numbers are available. During high usage times, you may get a busy signal and will need to try a different phone number. 
    • 669-900-6833
    • 346-248-7799
    • 408 638-0968
    • 646-876-9923
    • 253-215-8782
    • 301-715-8592
    • 312-626-6799

Current Meeting ID's

  • There are no upcoming meetings.

Public Comments

Public Comment will be available during the Board of Adjustment meeting only. There are two ways to submit your comments to the Board of Adjustment members for the open public comments or for individual agenda items.

  1. Email your comments before the day of the meeting to neighborhoodservices@provo.org. Please indicate which agenda item you are commenting on.
  2. Call during the hearing: mute/silence any external audio on your end to reduce feedback (you will be able to hear the meeting audio through the phone while you are on the line -- see call-in numbers above). Press *9 from your phone to indicate that you would like to speak. The meeting host will grant you speaking permission, calling on you by the last three digits of your phone number. Please begin by stating your first and last name, and city of residence for the record. After you have shared your comment, hang up (if you wish to comment on a later item, simply re-dial to rejoin the meeting). Comments by phone will be subject to the usual two-minute per person time limit. 


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Note - your comments will be part of the public record.

Front Desk HelpHelp Us Serve You Better Provo City strives to provide a high level of service to the community, and we value the opinion of our customers. Please take a few moments to complete a survey regarding your experience with the Development Application Process.