Community & Neighborhood Services

Provo Online Portal Provo Online Portal

The Provo Online Portal is here! Apply for Planning Applications, submit Zoning complaints, and more at Provo.Org/Portal. All applications and complaints will be completed and submitted online, but checklists and other useful information may be found on each Division web page or the Portal Help web page. For any further instruction, please contact us at 801-852-6420.
building modelAbout Us The Community and Neighborhood Services Department is made up of several divisions: Long Range Planning, Zoning, Housing, Parking Enforcement, Licensing, and Property Management/Ombudsman. These divisions work together to provide the city with an aesthetically pleasing, clean and safe environment. 

The Planning Division is focused on the future. Planning balances socio-economic forces, natural resources, and public input to promote sound and orderly development in Provo. Planning ensures that the decisions we make today will result in a viable and healthy future for our city. 

Zoning is a tool of Planning. It oversees the division of land according to different uses in order to avoid nuisances and to promote healthy and orderly development. The zoning division enforces the ordinances in Title 14 of the Provo City Code.                                                                                                                                                                                                                                                                                                                                         The Housing Division administers the HOME and CDBG grants for the Department of Housing and Urban Development. Programs offered include Provo and Utah County Down-Payment Assistance, Egress-Window, Commercial Façade, Emergency Home Repair, Homeowner Rehab and Neighborhood Revitalization.   

The Ombudsman helps resolve problems with issues related to services provided by the City of Provo. An ombudsman is a liaison or mediator between citizens and government agencies. In addition to the Ombudsman duties, the Property Manager is responsible for handling issues with all real property owned by Provo City including: lease agreements, easements, rights-of-way, and property acquisitions.
Front Desk HelpHelp Us Serve You Better Provo City strives to provide a high level of service to the community, and we value the opinion of our customers. Please take a few moments to complete a survey regarding your experience with the Development Application Process.