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Customers

  • Provo Power Utility Accounts City-bill-with-light-bulb-on-it Utility payments and/or account maintenance is conducted at Provo 3-1-1 Customer Service. Please visit them at 351 West Center Street or by dialing 3-1-1 or 801-852-6000. More >>

  • Low Lines broken-cross-arm If you see issues with power poles and/or low lines please call (801) 852-6000 or 3-1-1. We have crews available 24/7 who can help. Sometimes they are not power lines and not dangerous - but don't attempt to figure that you on your own. You can also report it on our convenient self serve portal. And, as always, if there is an emergency (lines sparking or on the ground), please call 9-1-1. More >>

  • Is your power out? 87505903_2726140714160676_6572607088931897344_o If your power is out, double check your breaker, and whether or not your neighbors have power. Call 801-852-6000 or 801-852-6888 either way, and we can help assist in restoration. Another great resource to track outages is to follow us on Facebook/Twitter where outage information will be posted if it affects 50 or more customers. More >>

  • Power Outage Map ESRI OMS Map Want to see if there are any outages right now? See our live map of the power grid online. More >>

  • Report a Street Light street-light You can report a street light that is out by clicking the link for more info. Be ready with information on where it is so we can add it to our queue. You can also dial 3-1-1 or 801-852-6000 to have customer service assist you. More >>

  • Tree Trimming Tree-trimmer_2 Trees can often cause power outages if winds pick up. If you see a tree that needs to be trimmed so it doesn't overhang power lines, report it through our self serve customer portal or call us at (801) 852-6000 and we'll come check it out. More >>

installing solar panels Net Metering Anyone interested in installing and using solar panels must apply for a license to do so and follow the proper procedures for installation and connecting to Provo City Power. All of the details and information can be found on the Provo Power website: Net Metering Information
If you have questions regarding the process or about Net Metering in general, please feel free to call our Electrical Engineering office at (801) 852-6852 and ask to speak with a Net Metering technician.

 

checking books Fees and Rate Schedules Fees and rates are approved by the Municipal Council. You can find all associated fees for electrical service as well as other city fees listed on the Consolidated Fee Schedule on Provo City Code.

See a complete list of all fees and rates online.
reading the paper Newsletters

Provo City Power sponsors the costs of the monthly newsletters that are sent with the monthly bill. If you are interested in what is going on in the city the newsletters are a good way to keep up.

consumption data Energy Usage Information Did you know that you can track your energy and water consumption? This can give you a snapshot of your utility usage monthly and even better: hourly! You can see your consumption habits, and possibly make efforts for conservation. We can all feel good about that!                               

    Register today!      MyUsage.Provo.Org