• Introducing 311 still-shot-of-311-video In 2012 Provo City recognized the need for a customer service department. 311 has been able to help 92% of the 7,000 - 13,000 calls it receives monthly without having to transfer a phone call - just dial 3-1-1. Get to know PROVO311 and its many services in our animated advertisement. Learn the many ways that 311 can help you, and make your community a better place for you and yours! More >>

  • We Can Help couple-sitting-on-couch-with-computer At PROVO311 it is our goal to answer all your questions, and help solve any issues you may have without having to transfer your call. We do our best to resolve the issue in a timely manner. 311, the only number you need to get to know Provo. Simply dial 3-1-1 or report your issue online today through our citizen self-service portal. More >>

  • Utility Billing City-bill-with-light-bulb-on-it One of our functions here in Provo City is to handle all of the utility billing. We handle the process from reading meters to processing payments. Online, on foot or on the phone, PROVO311 has you covered. More >>

  • Business Licensing Baker-owner PROVO311 handles all business licensing for the city. If you are a new business or an established business we can help you with all of your Licensing needs. Swing by and chat with one of our friendly representatives. Or simply dial 3-1-1 for all your business licensing questions. More >>

  • Passport Services 311-Logo-(FC) Provo City is now a Passport Acceptance Facility. We accept passport applications Monday - Friday, 8:00 AM - 6:00 PM, no appointment is required. All application information can be found on the travel.state.gov website or by calling 3-1-1 for Customer Service. 311 Customer Service also offers passport photo services for a fee of $15.

Customer ServiceProvo311 Customer Service
Instead of having to weed through more than 300 seven-digit City numbers, all people need to know is 3-1-1.

Any Provo resident, business, or visitor can call 3-1-1 to inquire about City services, report any problems or issues, or get information.

Call 3-1-1, (801) 852-6000 outside Provo City limits, or click here to report an issue now!

 


Passport Services Airplane-parked-with-stairs-up-to-doorProvo City is a Passport Acceptance Facility. Agents are able to accept passport applications Monday - Friday, 8:00 AM - 6:00 PM, no appointment is required. All application information can be found on the travel.state.gov website.

For new applications a fee of $35, payable to Provo City, is to be paid at the time of application. This payment can be made with cash, check or credit/debit card. The fee for the passport is a fee payable to US Department of State. Customers MUST bring in CHECK, MONEY ORDER or CASHIERS CHECK for this amount. (See fee table at travel.state.gov). Standard processing time for passports is 4-6 weeks, expedited is 2-3 weeks. There is an additional cost of $60 for expedited service. 

We CAN NOT accept or process passport renewals. We can, however, assist in helping customers make sure they have the application correctly filled out and all necessary information included. All passport renewals are done through the mail, as stated on the Passport Renewal Form. If more specific information is needed a passport agent may speak to you, however the travel.state.gov website will be the most helpful, unless specific to our operation.

311 Customer Service also offers passport photo services for a fee of $15.

 


fingerprint-scanFingerprint Services 311 Customer Service now handles all LiveScan fingerprinting for the City. Please feel free to visit us Monday through Friday 8:00 am to 6:00 pm, no appointment is necessary. The cost is $10 and customers are provided with two FD 258 fingerprint cards. Government issued photo ID is required. In the case of a minor - 15 years old and younger - if the prints are for employment we will accept a social security card, along with a picture ID (school ID, etc) AND a parent.

We currently process prints for the 4th District and Provo Justice Courts for NON felony charges. WE DO NOT PROCESS PRINTS FOR UTAH COUNTY. Customers will need to bring in their summons, along with valid US Issued Government ID. There is no charge for Criminal Prints.