If you disagree with the notice of parking violation you received, you may fill out an appeal online or appear in person to speak with a Traffic Clerk. Please be aware of the following appeal policies and procedures:
1. If the appeal is submitted within five (5) business days no late fees will be assessed during the appeal process.
2. A Traffic Clerk will review the appeal along with comments provided by the officer and photo evidence associated with the violation before making a decision.
3. A Traffic Clerk will inform you of the decision to uphold, dismiss, or reduce the parking violation (through email unless an email address is not provided). If you do not receive the decision within seven (7) business days, you need to call Customer Service at 801 852 6000 to verify the appeal was received and is being processed. DO NOT ASSUME YOUR CITATION HAS BEEN DISMISSED.
4. If the appeal is denied (upheld ticket) the civil penalty is to be paid within seven (7) days of a Traffic Clerk's decision to avoid late fees. You can pay online, by mail or in person at Provo City Customer Service.
In 2012 Provo City recognized the need for a customer service department. 311 has been able to help 92% of the 7,000 - 13,000 calls it receives monthly without having to transfer a phone call - just dial 3-1-1. Available online at 311.provo.org, on foot or by phone. More >>
Get to know PROVO311 and its many services in our animated advertisement. Learn the many ways that 311 can help you, and make your community a better place for you and yours. More >>
For your convenience, submit non-emergency city service requests online through our citizen self-service portal. You may also monitor the progress of your request, send and receive updates, view other open service requests in your area, and much more. More >>
At PROVO311 it is our goal to answer all your questions, and help solve any issues you may have without having to transfer your call. We do our best to resolve the issue in a timely manner. 311, the only number you need to know, to get to know Provo. Simply dial 3-1-1 or report your issue online today! More >>
PROVO311 handles all business licensing for the city. If you are a new business or an established business we can help you with all of your Licensing needs. Swing by and chat with one of our friendly representatives. Or simply dial 3-1-1 for all your business licensing questions.
One of our functions here in Provo City is to handle all of the utility billing. We handle the process from reading meters to processing payments. Online, on foot or on the phone, 311 has you covered. More >>