image of Coronavirus Disease 2019 (COVID-19)




If you are experiencing a financial hardship related to COVID-19, please do not hesitate to contact Provo311 Customer Service.

Agents are available Monday - Friday 8 am to 6 pm by dialing 3-1-1 (inside city limits) or (801) 852-6000.

You can also submit a request online by clicking the link below.

You can submit an anonymous request, but please include as much account information as possible.


COVID-19 Hardship Request