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Licensing & Permits FAQ

Am I required to license my bicycle?

All bicycles in Provo are required to be licensed with the City.

Please review Provo City Code Chapter 9.32.010 Bicycle License Required before applying.

What is the cost of a bicycle license?

As of March 2019, there is no cost to license a bicycle with the City.

Where can I license my bicycle?

Bicycle licenses can be applied for online here or in person at Provo311 Customer Service.

Am I able to "speed up" the process?

 The processing time for a Provo City Business License is approximately 14 working days.

This time may vary in circumstances where a conditional use permit, health or agriculture department approval, or City inspections are needed. 

The best ways to make sure the process flows as smoothly and quickly as possible is to:

  • Review the Commercial Business License Requirements page and become familiar with all steps necessary for your type of business before you apply online. 
  • Fill out the application accurately, completely, and as clearly as possible, providing a very detailed description of the type of business to be conducted.
  • If your business requires a Health or Agricultural Department inspection, please consider beginning that process before applying with Provo City.
  • Be willing to work with all required City departments to fulfill requirements and schedule inspections.

If there are any issues you are welcome to call Provo311 Customer Service at 3-1-1 or (801) 852-6000 for assistance. 

Are Licenses Transferable?

A Provo City Business or Rental Dwelling License is non-transferable. 

When a change of ownership takes place, a new license must be obtained.

If the business location will be changed, the business owner will need to complete a Business Location Change form.

If you have any further questions, please call 3-1-1 or (801) 852-6000 to speak with Customer Service. 

Do I Need A Business License?

If you are operating in a commercial location within Provo City limits you are required to apply for and maintain an active Provo City Business License.

You are also required to apply for and maintain an active Provo City Business License if your business includes the following:

  • If you are keeping, conducting, or maintaining a mobile home park
  • If you are engaged in distributing tangible personal property at a retail or wholesale
  • If you are engaged in distributing goods, or providing services to others for payment or reward, including:
    • retail merchants
    • some day care providers
    • restaurants and food trucks
    • any persons engaged in trades and crafts
    • professionals, including doctors, lawyers, accountants and dentists
    • contractors
    • banks, savings and loan associations
    • real estate agents

If you are conducting business out of your home, please see our Home Based Business FAQs.

What Happens After I Turn in the application?

After we receive your application it will be reviewed for completion and accuracy. Next, we determine if any additional licenses and/or inspections are required. Your application will then either be approved, or sent to the right departments for additional review. You will be contacted if an inspection needs to be scheduled or if more information is needed. 

What if my Business Closes or Moves out of Provo?

If your business status changes, please notify the business license department using one of the following methods:

  • Email: Send the business name, license number, address, and date of closure to licensing@provo.org
  • In person: Pick up a business license renewal form from Customer Service or the Business License Department (located in Customer Service). Complete the "Status Change" section and return it to the Business License department between M-F 8 AM-5 PM

Business Licensing/Customer Service 

City Center Building (North Entrance)

351 W Center ST

Provo, Utah 84601

  • Mail: Send a letter which includes the business name, license number, address and date of closure to:

Provo City Corp

Attn: Business Licensing

351 W Center ST

Provo, UT 84601

What is the cost for a License?

Please refer to the Consolidated Fee Schedule for costs associated with your license.

When Does my License Expire? How do I Renew?

See statement on Business licensing on Home page.

Where Can I get a List of Existing Businesses in Provo?

You can find a list of some businesses in Provo in the Business Directory. After your business license is approved and you're ready for business, you can add your business to the list. 

Where Do I Start?

Why Should I Get a License?

Most importantly, you should obtain a business license before conducting any business in Provo because a valid license is required by local and state law. States and municipalities require businesses to be licensed in order to protect the consumer, the community, and the business owner. The licensing process aims to help the business owner comply with local and state regulations, and to make sure the business is operating safely. For example, the fire department ensures safe conditions such as having enough emergency exits and fire extinguishers, and public works will inspect businesses to make sure contaminants aren't released into our public water.

Will I Need a Background Check?

A background check must be performed by the Provo Police Department as part of the business license process if your business requires a beer license. A background check waiver is included in the application packet you receive through business licensing. This form authorizes the Provo Police Department to conduct a background check for you. Turn this form in along with all other applicable forms included with your application, to the Business Licensing Department. 

A background check is also required for the following types of businesses:

  • Towing
  • Locksmith
  • Taxi
  • Door to Door Solicitor
  • Sexually Oriented Businesses and Their Employees

However, these background checks are done through the Utah Department of Public Safety (UDPS), or, you can request one from the Police Records Department by calling (801) 852-6231. A letter from the UDPS or Provo Police Records certifying the background check results must be provided with the completed application as proof of clearance. Expect this process to take 1-2 weeks if you send your request by mail, and about 20 minutes if you apply in person at the UDPS Taylorsville location. The cost through UDPS is $15, or $10 if through Provo Police.

Will I Need an Inspection?

Health Department: Contact the Utah County Health Department if your business:

  • Sells, handles, or prepares food, including: restaurants, gas stations, concession stands, snow cones, food trucks, etc. 
  • Produces body art (permanent make up and tattoos)
  • Has a tanning bed
  • Has any size or type of pool
  • Is a daycare or school which prepares or serves food
  • Handles alcohol

Obtaining a permit or license from the health department generally takes two weeks. Consider beginning this process well before contacting Provo for a business license. A business license cannot be given until a required health permit is obtained. A lot of information related to necessary health permits and inspections can be found on the Utah County Health Department's Environmental Health website. Some information related to fees can be found here

Fire: The fire department will schedule an inspection for all restaurants, and other businesses if a review of the application indicates possible public safety or fire hazards. 

Public Works: A public works inspection will be scheduled for any business with possible risks associated with the water systems. 

Department of Agriculture: The Utah Department of Agriculture requires an inspection of any home based food production business (cottage food production) as well as animal, farming, and beekeeping businesses. 

 

 

Are there any exceptions?

A license is not required for a dwelling unit, which is ordinarily owner-occupied but is being temporarily rented, for the following reasons:
  • The property owner is placed in a hospital, nursing home, assisted living facility or other similar facility
  • The owner has a bona fide, temporary absence of three (3) years or less for activities such as temporary job assignments, sabbaticals, or voluntary service.
    • Indefinite periods of absence from the dwelling do not qualify for this exception. Please review Provo CIty Code Chapter 6.26.020.
  • An accessory apartment attached to an owner-occupied one family dwelling is not deemed a rental dwelling.
    • Please call Community Development at (801) 852-6400 for more information regarding accessory apartments.

How do I grant someone “Limited Power of Attorney”?

Customers applying for a Rental Dwelling License with Provo City are able to submit a Limited Power of Attorney Document Disclaimer.

This disclaimer is required for any Property Owner currently residing outside of the State of Utah.

If you have any questions please email licensing@provo.org or call Provo311 Customer Service at 3-1-1 or (801) 852-6000.

How do I license my rental property with Provo City?

A license is issued after the following steps have been completed
  • A complete application has been submitted.
  • Provo City has received payment for the license.
  • The zoning division has reviewed the application.
  • The property has complied with all requirements for a license.

How long are licenses valid?

All Provo City Licenses expire on the anniversary date of the issued license.

How much does a license cost?

The license fee for one (1) dwelling unit, such as a single condominium or a single family dwelling, is $20.00.

The license fee for more than one (1) dwelling unit is $60.00. A duplex is considered two (2) dwelling units.

I have several rental properties in Provo City; do I need a license for each location?

One license will be issued to each entity, regardless of the number of units owned by that entity.  If a person owns multiple properties which are deeded in separate owner names, LLC’s, or Corporations, each will need to apply for a separate rental license.  (Ex. Joe Smith; Joe & Jane Smith; Smith LLC will each require a separate license.)

If you own rental dwellings in multiple locations, please complete a Property Information Form (this form is part of the application) for each location. If multiple buildings are part of a complex, one Property Information form should be completed for each complex. The zoning review requires information for each building in the complex.

If I have submitted a completed application, made payment, but I haven’t received my license because zoning has not reviewed my application, will I be cited for renting properties without a license?

It may take a few weeks for the zoning division to review your application. Once you have submitted the application and paid the licensing fee, you may request a receipt for confirmation that Provo City has received your application. If violations are found as part of the review process, citations may be issued for those violations if they are not corrected in a timely manner.

Is my license transferable?

Licenses are not transferable. Written notice must be given to the business license official within thirty (30) days after transferring ownership of the property.

What happens if my property does not meet the minimum health/safety and zoning requirements?

If the property does not comply with health/safety codes and zoning codes, you will be given a list of corrections that you can do to bring your property into compliance. Conditions on the property which would pose imminent danger to the health and safety of tenants must be corrected before you will be issued a license.

What is a rental dwelling?

Any building or portion of a building used or designated for use as a residence by one (1) or more persons and is available to be rented, loaned, leased or hired out for a period of one (1) month or longer. A unit that is not owner occupied is considered a rental even if no rental fee is charged or collected.

What is a short-term rental dwelling?

Short-term rental dwelling means a building or portion of a building, or a manufactured home used or designated or designed for use as a residence by one (1) or more persons and is:  (a) available to be rented, loaned, leased or hired out for a period of less than one (1) month; or (b) arranged, designed, or built to be rented, loaned, leased or hired out for a period of less than one (1) month.

What is an entity?

An entity can take the following forms: Corporation, General Partnership, Limited Partnership, Limited Liability Partnership, and Limited Liability Company or Sole Proprietorship. If you are operating as a sole proprietor using your own name, you do not need to register with the Utah State Division of Commerce. All other entity types, including "Doing Business As (DBA)," must be currently registered with the Utah State Division of Commerce before completing the licensing application.

Where do I submit my application?

Pick up an application at Provo311. Once application is complete it can be submitted at to Provo311.

 

Provo311 is located at:
351 West Center Street, Provo

Who do I contact to answer my questions about rental dwelling licensing?

For questions regarding zoning and Health/Safety code issues, please call (801) 852-6400.

For information regarding the licensing process and fees, please call (801) 852-6532 or send an email to licensing@provo.org

Who needs to license rental properties with Provo City?

Each entity, person or business, which owns, operates or maintains a rental dwelling within Provo City, must have a rental dwelling business license.

Will I be required to get an inspection for each unit?

An inspection of the property may be required prior to the issuance of a rental license. Information provided on the application will be compared to original approval documents in the zoning office to determine the legal use and occupancy for the rental. Properties that were originally constructed as single family homes and have been converted into two or more units may be inspected.

Will I receive a renewal notice?

Renewal notices will be mailed prior to August 1st . A late fee will be assessed on payments received after August 31st.

Can I solicit where there is a "No Solicitation" sign?

Please review Provo City Code Chapter 6.09 for Solicitation for more information.

"No Solicitation" Notice

  •  Any occupant of a residence may give notice of a desire to refuse solicitors by displaying a "No Solicitation" sign which shall be posted on or near the main entrance door or on or near the property line adjacent to a sidewalk leading to the residence.
  • The display of such sign or placard shall be deemed to constitute notice to any solicitor that the inhabitant of the residence does not desire to receive and/or does not invite solicitors.
  • It shall be the responsibility of the solicitor to check each residence for the presence of any such notice.
  • The provisions of section 6.09.170 shall apply also to solicitors who are exempt from registration pursuant to the provisions of this Chapter.

Deceptive Soliciting Practices

No solicitor shall intentionally make any materially false or fraudulent statement in the course of soliciting.

A solicitor shall immediately disclose to the consumer during face-to-face solicitation;

  • The name of the solicitor;
  • The name and address of the entity with whom the solicitor is associated;
  • The purpose of the solicitor’s contact with the person and/or competent individual. This requirement may be satisfied through the use of the badge and an informational flyer.

No solicitor shall use a fictitious name, an alias, or any name other than the solicitor’s true and correct name.

No solicitor shall represent directly or by implication that the granting of a certificate of registration implies any endorsement by the City of the solicitor’s goods or services or of the individual solicitor.

Definitions for Solicitors

Please review Provo City Code Chapter 6.09.030 for all definitions.

“Sale of Goods or Services” means the conduct and agreement of a solicitor and a competent individual in a residence regarding a particular good(s) or service(s) that entitles the consumer to rescind the same within three (3) days under any applicable federal, state, or local law. 

“Goods” means one (1) or more tangible items, wares, objects of merchandise, perishables of any kind, subscriptions, or manufactured products offered, provided, or sold.

“Services” means those intangible goods or personal benefits offered, provided, or sold to a competent individual of a residence.

Exemptions

The following are exempt from registration under this Chapter:

  • a person specifically invited to a residence by a competent individual prior to the time of the person’s arrival at the residence;
  • a person whose license, permit, certificate or registration with the State of Utah permits the person to engage in door-to-door solicitation to offer goods or services to an occupant of the residence;
  • a person delivering goods to a residence pursuant to a previously made order, or a person providing services at a residence pursuant to a previously made request by a competent individual;
  • a person advocating or disseminating information for, against, or in conjunction with, any religious belief, or political position regardless of whether goods, services, or any other consideration is offered or given, with or without any form of commitment, contribution, donation, pledge, or purchase;
  • a person representing a charitable organization. The charitable exemption shall apply to any student soliciting contributions to finance extracurricular social, athletic, artistic, scientific or cultural programs, provided that the solicitation has been approved in writing by the student’s school administration, and that such student solicitors carry current picture student identification from the educational institution for which the student is soliciting.

Persons exempt from registration are not exempt from the duties and prohibitions set forth in sections 6.09.170, 6.09.180 and 6.09.190 of this Chapter while advocating or soliciting.

Penalties

Any person who violates any term or provision of Chapter 6.09 for Solicitation shall be guilty of a class B misdemeanor and shall be punished by a fine of not to exceed one thousand ($1,000) dollars and/or a jail sentence of not to exceed six (6) months.

Time of Day Restrictions

It shall be unlawful for any person, whether licensed or not, to solicit at a residence before 9:00 a.m. or after 9:00 p.m. Mountain Standard Time, unless the solicitor has express prior permission from the resident to do so.

What is door-to-door solicitation?

Please review Provo City Code Chapter 6.09.030 for all definitions. 

“Door-to-Door Solicitation” means the practice of engaging in or attempting to engage in conversation with any person at a residence, whether or not that person is a competent individual, while making or seeking to make or facilitate a home solicitation sale, or attempting to further the sale of goods and or services.

“Home Solicitation Sale” means to make or attempt to make a sale of goods or services by a solicitor at a residence by means of door-to-door solicitation, regardless of the:

  • means of payment or consideration used for the purchase;
  • time of delivery of the goods or services;
  • or previous or present classification of the solicitor as a solicitor, peddler, hawker, itinerant merchant or similar designation.

“Solicitor” or “Solicitors” means a person(s) engaged in door-to-door solicitation.

“Soliciting” or “Solicit” or “Solicitation” means any of the following activities:

  • seeking to obtain sales or orders for the exchange of goods, wares, merchandise, or perishables of any kind, for any kind of remuneration or consideration, regardless of whether advance payment is sought;
  • seeking to obtain prospective customers to apply for or to purchase insurance, subscriptions to publications, or publications;
  • seeking to obtain contributions of money or any other thing of value for the benefit of any person or entity;
  • seeking to obtain orders or prospective customers for goods or services;
  • seeking to engage an individual in conversation at a residence for the purpose of promoting or facilitating the receipt of information regarding religious belief, political position, charitable conduct, or a home solicitation sale;
  • or other activities falling within the commonly accepted definition of soliciting, such as hawking or peddling.

 

 

Are there any fees to submit a permit?

Due to the cost associated with the necessary approval process, there is a $50 non-refundable fee that is required at time of application.

How long is the review process?

Event applications are reviewed by the City’s Special Events Review Committee.

The Committee includes representatives from the Mayor’s office, Police and Fire, Administrative Services, Public Works, Parks and Recreation, and Customer Service departments.

The Committee looks at the impact of the proposed event, the logistics of the event, the requested and required city services for the event (if any), and whether all other licenses, insurance permits and agreements are in place before making a decision.

This process takes at least 14 working days, but applications are required no less than 90-days in advance.

Will my event require a Special Event Permit?

If your event includes the following, you will need to apply for a Special Event Permit.

  • An event of any size on city property.
    • This would include: city parks, city owned parking lots, city streets and sidewalks.
  • An event with over 300 people, expected to be in attendance, held on private property within Provo City.

Please read through the Special Events Permit Application Policies and Instructions to find out more about what qualifies as a Special Event.