Online Portal Help

How do I apply for a Building Permit?

  1. Click on sign in and log into your account.
  2. Under the Building section, select Apply for a Building/Fire/Electrical Permit.
  3. Select the type of permit you wish to apply for, the nature of work, and type a description of the work to be done. Once you select an application type, additional fields may populate for you to complete depending on the type you choose. Once finished, Click Next Step: Permit Type.
    1. If you select ‘Commercial’ as the Building Use you will be required to provide a related Planning Project number to continue with the permit application. The only exception to this rule is for Commercial Interior Redesign in which ‘NA’ may be entered for the Related Planning Project number.
  4. The application type you chose will be selected, click Next Step: Work Items.
  5. From this list select all items that are relevant to the work you wish to perform with your permit, then click Next Step: Description of Work.
  6. Fill in the fields with the appropriate information relating to the work you wish to perform with your permit, then click Next Step: Location.
  7. Input the location where the work is being performed for your Building permit, then click Next Step: Contacts.
  8. For Building permits a contractor is required as a contact. If you cannot find your contractor in the list of contacts, please select “ToBeDetermined” and proceed with permit application; click Next Step: Upload Files.
    1. Plans must be submitted in PDF format.
    2. If you could not find your contractor, after the application is submitted, contact the Provo City Building Division at 801-852-6450 to get your actual contractor added to your permit.
  9. Upload required submittal documents by selecting Browse. Find document you wish to upload and click open. Once you have uploaded all documents into the correct Submittal type, click Next Step: Review & Submit.
    1. For more information as to what a submittal item should include, click on the blue question mark next to the Submittal Item name.
  10. Review your application and make sure all information is correct. This page will also show any fees up to this point associated with your application that you will be required to pay. Type your name as an electronic signature, then type characters exactly as they are in the character box at bottom of the page and click Submit Application.
  11. Once submitted, your Permit Number will be at the top of the page and you can pay any outstanding fees online. To make payment, click Pay Fees Online and follow the promptings until payment is complete.
  12. To check status and more on your Building Permit, select My Items from the blue tabs at the top of the web page. Click here for more information on how to navigate the My Items tab.

How do I submit a Zoning Complaint?

  1. Click on sign in and log into your account.
  2. Under the Code Enforcement section, select, Submit a New Complaint.
  3. Describe your complaint, enter a description as to where your complaint is on a property and click Next Step: Location.
    1. Your complaint is public however, city staff will not release your name as being the complainant and that will be kept confidential.
  4. Enter the address of your complaint. If you cannot identify an address, select the nearest address or parcel available.
  5. Enter your contact information. If you wish to use your contact information that is associated with your online account, select Use the contact information from my account; click Next Step: Uploads.
  6. Here you can upload any documentation or photos you wish to include with your complaint although not required, it is an option. To upload, select Browse under Upload Additional Documents. Select your document and click open. Once uploaded, click Next Step: Review & Submit.
  7. Review information and type the characters in the character box exactly how they are then click Submit Case.
  8. Your case has now been submitted and a Code Compliance Officer will be emailed the details of the complaint to begin enforcement.
  9. To check status of Code Enforcement case, select My Items from the blue tabs at the top of the web page. Click here for more information on how to navigate the My Items tab.

How Do I Apply for a Alcohol (Beer) License?

 Please note: The application is not submitted until all information is collected and you press the "Submit Application" button on the Review & Submit Tab. If you exit the process any time before then, there will be no record of your application in our system.

  1. Click on "Apply for a Business License". 
  2. See "How Do I Apply for a Business License?" on the Help page. Follow all the instructions to step 7.

If this Alcohol (Beer) license will be for a temporary event, please fill in the Event License Details section.

  1.  Event End and Start Date.
  2. Total number of Event Days.
  3. Number of Exhibitors and Service Providers.

For the Alcohol License Questionnaire sections you will be required to answer the following:

  1. Are you a citizen of the United States over the age of 21? Yes or No.
  2. Have you, in the last twelve (12) months, committed any act, whether or not the same resulted in a criminal charge or conviction, relating to the abuse, sale or illegal providing of alcohol? Yes or No.
  3. Have you committed a felony, whether or not the same resulted in a criminal charge or conviction? Yes or No.
  4. Have you committed a misdemeanor in the past three years, whether or not the same resulted in a criminal charge or conviction? Yes or No.
  5. Are you currently on probation or parole with alcohol restrictions? Yes or No.
  6. Are you aware of the State and City statutes pertaining to the sale of beer to minors? Yes or No.
  7. Are you E.A.S.Y. trained and certified? Yes or No.
  8. The business is not within 200 feet of a community location (School, Church, Library, Playground, Park). Please type your initials confirm.
  9. What type of bond will you provide (Amount: $1000)? Cash or Corporate/Surety Bond to be submitted with the application.

Please select one or more of the following classifications that apply to your business:

  1. Class A - Off Premise
  2. Class B - Restaurant: The business is not within 300 feet by ordinary pedestrian travel, or 200 feet by a straight line measurement of a community location (school, church, library, playground or park).
  3. Class C - Bar: The business is not within 600 feet by ordinary pedestrian travel, or 200 feet by a straight line measurement of a community location (school, church, library, playground or park).
  4. Class D - Wholesale
  5. Class E - Convention: The business is not within 600 feet by ordinary pedestrian travel, or 200 feet by a straight line measurement of a community location (school, church, library, playground or park).

Continue on through Step 9 from "How Do I Apply for a Business License?". If you have any additional questions please refer to our Licensing & Permits FAQ.

How Do I Apply for a Business License?

Please note: The application is not submitted until all information is collected and you press the "Submit Application" button on the Review & Submit Tab. If you exit the process any time before then, there will be no record of your application in our system.

These instructions apply to all Business Licenses, including Temporary, Taxi, Solicitors, and Towing. Please pay special attention to the Submittal Uploads page for specific documents required for each individual license. 

  1. Click on "Apply for a Business License". 
  2. Enter in your Business Name. This will be the same name that you registered with the State of Utah.
  3. Choose your License type. This will be a Business License, you will need to select that.
  4. Please give a brief, but detailed, description of your business. This does not need to be too descriptive, but can be information made available to the public.
  5. Fill in the Business Details fields as required.
    1. In Business Entity Type, select what type of business you have. Please refer to the State of Utah website for more information.
    2. If you are not applying for a Solicitor License, leave blank or select No.
    3. Enter a DBA (Doing Business As) Name if you are operating under a different name than what is registered with the State,
    4. Enter your Federal Employee ID number, or Social Security number, or Federal Tax ID in the required field.
    5.  If you will be selling a product, you will need to provide a Permanent Sales Tax number.
    6. Please provide your Hours of Operation.
    7. Please provide which days you will operate as open.
    8. Please provide how many Full-Time Employees you have.
    9. Please provide how many Part-Time Employees you have.
    10. Please provide how many Total Employees you have.
    11. Provo City does not require square footage information at this time. You can leave this blank.
    12. If you are applying to be a Mobile Vendor, like a Mobile Food Truck, select Yes. If not, select No.
    13. If your building has a built-in fire protection system, such as an automatic sprinkler system, hood system, alarm system, standpipes, etc, select Yes. If not, select No.
    14. If your business has a process discharge to the sewer system, which is any discharge other than restroom waste, select Yes. If not, select No.
    15. If your business will store, produce, or utilize hazardous materials on-site (such as oils, fuels, solvents, chemicals, compressed gases, bio - hazardous materials, etc.) select Yes. If not, select No.
      1.  If Yes, you will need to submit an Industrial Wastewater Pretreatment Questionnaire. Also, you may be required to provide a SWPPP Maintenance Agreement.
  6. Insurance Information is not required at this time. You may leave this blank.
  7. Select Next Step: Classifications to continue.
  8. Please select one or more of the following classifications that apply to your business.
    1. Use CTRL-F to open a search box to quickly find your classification. 
  9. Select Next Step: Classification Details to continue.
  10. If you are the Business Owner, you can copy your information by selecting "Use My Name and Address". 
    1. You can also search our Address Book for saved contact information.
    2. You can also manually enter the Owner Name and Address, if you are not the Business Owner.
  11. Select Next Step: Contact Information to continue.
  12. Here you will enter the mailing address and contact numbers for your business. Correspondence with your business will be sent here.
    1.  You can copy from the Business Owner or manually enter in a Mailing Address and Contact Number. Please note: at least one contact number is required.
  13. Select Next Step: Additional Contacts to continue.
  14. Click on "Add New Contact" to add any additional contacts that will be linked to the license. Provo City requires two (2) emergency contacts attached to your license.
  15. Select Next Step: Location to continue.
  16. Here you can select "Use My Location" which will populate in the box on screen or you can search for an address within Provo City. You can also use the "Find Location in Map" link.
  17. Select Next Step: Location Details to continue.
  18.  This page is where you will upload any documents required as part of the online application. They will be listed below.
    1.  Please note: This step is optional. Documents may be uploaded at a later time from the Upload Submittals link located on the main page.
    2.  Please follow the guidelines for submitting documents electronically. 
  19. Select Next Step: Review & Submit to continue.
  20. This page will display all the information  you have entered for this license. If any information is incorrect you can go back through to fix/update. Otherwise, if everything looks correct you can proceed to the payment screen. 
    1. Type the security characters as shown on screen then select Submit Application and Pay Fees to continue.
  21. The fees will be displayed on screen, please make sure they are correct before paying. 
    1. Please note: Credit and Debit transactions are subject to a 2.95% transaction fee.
  22. Payments made will have a confirmation email sent to the email attached to the license. Once payment is received there is a two (2) week processing time for all business licenses. If you have any additional questions please refer to our Licensing & Permits FAQ.

How Do I Apply for a Rental Dwelling License?

Please note: the application is not submitted until all information is collected and you press the “Submit Application” button on the “Review and Submit” tab. If you exit the process any time before then, there will be no record of your application in our system.

  1.  Click on “Apply for a Rental Permit” under “Rental Housing”.
  2. Under the Rental Information you will give a Description of the Rental.
    1. Choose the building classification.
    2. Enter your DBA/LLC/Owner name
    3. Add any additional information related to your rental, if necessary (not required).
  3. In Rental Unit Details, you will enter the Total Number of Units for the property.
  4. In Property Management Delegates we will require the following information:
    1. Is the Owner a LLC or DBA, yes or no. If Yes, the name on the license will be this.
    2. Does the Owner live in Utah, yes or no. If No, a Special Power of Attorney Document Disclaimer is required.
    3. Does the owner live within 20 miles of the rental property, yes or no. If No, a Property Manager contact will be required in Additional Contacts (see step 10).
  5. You may opt in or out of City Council and/or Neighborhood notifications according to your preference, this is not required.
  6. Select Next Step: Owner to continue.
  7. If you are the owner, you can copy your information by selecting “Use My Name and Address”.
    1. You can also search our Address Book for saved contact information.
    2. You can also manually enter the owner name and address if it is not saved.
  8. Select Next Step: Contact Information to continue.
  9. Here you will enter the mailing address and contact numbers for your rental dwelling license. Correspondence for your license will be sent here.
    1.  You can copy from the Owner or manually enter in a Mailing Address and Contact Number. Please note: at least one contact number is required.
  10. Select Next Step: Additional Contacts to continue.
  11. Click “Add New Contact” to add any additional emergency contacts that will be linked to the license. Provo City requires two (2) emergency contacts attached to your license.
  12. Select Next Step: Location to continue.
  13.  Here you will need to Search for the property address which will populate in the box on screen or you can use the "Find Location in Map" link.
    1. If there are multiple properties on your license, you will need to select “Add Another Location”.
  14. Select Next Step: Location Details to continue.
  15. This page includes information for each individual address/property. Repeat for all additional addresses as necessary.
    1. Select the individual classification for the address.
    2. You can also add a building name, this is not required.
    3. You are required to provide the Insurance Company Name and Policy Number.
    4. Here you will add the number of units at the individual addresses.
    5. If you know your Maximum Occupancy, you can add that here.
    6. You are required to provide the number of parking stalls provided at your rental dwelling. If you are unsure, make a best guess.
    7. Select the contacts associated with the address.
  16. Select Next Step: Upload Files to continue.
  17. This page is where you will upload any documents required as part of the online application. They will be listed below.
    1.  Please note: This step is optional. Documents may be uploaded at a later time from the Upload Submittals link located on the main page.
    2.  Please follow the guidelines for submitting documents electronically. 
  18. Select Next Step: Review & Submit to continue.
  19. This page will display all the information  you have entered for this license. If any information is incorrect you can go back through to fix/update. Otherwise, if everything looks correct you can proceed to the payment screen. 
    1. Type the security characters as shown on screen then select Submit Application and Pay Fees to continue.
  20. The fees will be displayed on screen, please make sure they are correct before paying.
    1. Please note: Credit and Debit transactions are subject to a 2.95% transaction fee.
  21. Payments made will have a confirmation email sent to the email attached to the license. Once payment is received there is a two (2) week processing time for all business licenses. If you have any additional questions please refer to our Licensing & Permits FAQ.

How Do I Apply for an Animal License?

Please note: the application is not submitted until all information is collected and you press the “Submit Application” button on the “Review and Submit” tab. If you exit the process any time before then, there will be no record of your application in our system.

  1. Click on “Apply for an Animal License” under “Animal Licensing”.
  2. Select "Chicken" or "Dog" from the drop down.
  3. On this page, you will provide details about the animal’s description.
  4. Select Next Step: Animal Details to continue.

For Dogs, please follow the following instructions:

  1. This section will ask for specific information about the animal, including some info you may have included in the previous basic description.
    1. Enter the breed of the animal. If the breed is not in the list, please select the next best one. This list is based off of the American Kennel Club's descriptions.
    2. Provide the primary color of the animal.
    3. Select the animal’s sex.
    4. If the animal is spayed/neutered, check the box.
    5. Microchip information is not required at this time. 
    6. Select how many years, from one (1) to three (3), you would like to license this animal for. Please note, you are only able to obtain a license for your animal based on the vaccination information. For example, if you have a 1-year vaccination you can only apply for a 1-year license. You will not be able to apply for a 2 or 3-year license with a 1-year vaccination.
    7. Select the size option which best corresponds with your animal’s weight.
    8. If the animal is a service animal, select the service type.
    9. Select whether the animal has been deemed vicious or dangerous by a Municipal Authority.
  2. Enter the vaccination information for your animal.
    1. Select the animal’s birth date. This information is not required at this time.
    2. Select if the vaccine lasts one (1), two (2), or three (3) years.
    3. Enter the date the animal was vaccinated.
    4. Enter the Rabies Vaccine Lot/Serial Number. This number should be provided by the Veterinarian on the Vaccination receipt. 
    5. Enter the Rabies Tag Number. This will have been assigned by either the County or Veterinarian office.

For both licenses, continue with the following instructions:

  1. Select Next Step: Owner
  2. If you are the owner, you can copy your information by selecting “Use My Name and Address”.
    1. You can also search our Address Book for saved contact information.
    2. You can also manually enter the owner name and address if it is not saved.
  3. Select Next Step: Additional Contacts.
  4. Click on “Add New Contact” to add any additional contacts to this license.
  5. Select Next Step: Location.
  6. Here you will select the animal’s location (usually the owner’s home address) you can select "Use My Location" which will populate in the box on screen or you can search for an address within Provo City. You can also use the "Find Location in Map" link.
  7. Select Next Step: Location Details to continue.
  8. This page is where you will upload any documents required as part of the online application. There are no required submittals for dog licenses, but you may upload relevant documents if you would like. Note the guidelines for electronic submittals if you do choose to include any.
  9. Select Next Step: Review and Submit.
  10. This page will display all the information  you have entered for this license. If any information is incorrect you can go back through to fix/update. Otherwise, if everything looks correct you can proceed to the payment screen. 
    1. Type the security characters as shown on screen, then select Submit Application and Pay Fees to continue.
  11. The fees will be displayed on screen. Please make sure the are correct before paying.
    1. Altered (spayed/neutered)animals are $15 for one (1) year, $25 for two (2) years, and $35 for three (3) years.
    2. Unaltered (non-spayed/neutered )animals are $35 for one (1) year, $65 for two (2) years, and $95 for three (3) years.
    3. Please note: Credit and Debit transactions are subject to a 2.95% transaction fee.
  12. Payments made will receive a confirmation email sent to the email attached to the license. If you have any additional questions, please refer to our Licensing & Permits FAQ.

How Do I Make Changes to a Business License?

To make any changes to a license you will need to first login to the Online Portal.

All linked licenses will be in the My Items tab. You will need to expand the lists by clicking on My Business License Applications

How Do I Change my Location?

  1. Select the license number you want to update.
  2. Select “Edit License Details”.
  3. Scroll to the bottom of the page, under “Locations” and type in the new address in the search bar.
    1. Click Add This Location.
    2. Click the red X next to the old address if it is no longer in use.
  4. Select “Return to Status Page” to save your changes. You will see a $25 Location Change fee added to your outstanding fees. If a popup did not automatically prompt you to pay this, make sure you manually pay the fee here by selecting “Pay Fees”.

How Do I Change the Name on the License?

  1. Select the license number you want to update.
  2. Select “Edit License Details”.
  3. Here you will be able to edit the “Business Name” as well as any other relevant information.
  4. Click “Update License Details”. This will have saved your changes.
  5. Select “Return to Status Page”. You will see a $10 Name Change fee added to your outstanding fees. If a popup did not automatically prompt you to pay this, make sure you manually pay the fee here by selecting “Pay Fees”.

How Do I Cancel my License?

  1. To cancel any Provo City License you will need to send an email to licensing@provo.org or a letter to 351 W. Center St requesting the cancellation. Please include your license number and the reason for cancellation. 

How Do I Make Changes to a Rental Dwelling License?

To make any changes to a license you will need to first login to the Online Portal.

All linked licenses will be in the My Items tab. You will need to expand the lists by clicking on My Rental Housing Applications

How Do I Remove a Property I No Longer Own?

  1. Select the license number you want to update.
  2. Select “Edit Rental Application Details”.
  3. Scroll to the bottom of the page, under “Locations” click the red X next to the property you’d like to remove. Repeat as necessary for multiple properties.
  4. Select “Return to Status Page” to save your changes.

How Do I Change the Name on the License?

  1. Select the license number you want to update.
  2. Select “Edit Rental Application Details”.
  3. Here you will be able to edit the “Business Name” as well as any other relevant information.
  4. Click “Update License Details”. This will have saved your changes.
  5. Select “Return to Status Page”. You will see a $10 Name Change fee added to your outstanding fees. If a popup did not automatically prompt you to pay this, make sure you manually pay the fee here by selecting “Pay Fees”.

How Do I Cancel my License?

  1. To cancel any Provo City License you will need to send an email to licensing@provo.org or a letter to 351 W. Center St requesting the cancellation. Please include your license number and the reason for cancellation. 

How do I apply for a Planning Application?

  1. Click on Sign in and log into your account.
  2. Under the Planning Department section, select, Submit a Planning Application.
  3. Input the type of project you wish to apply for, a name for your project, and a description of the project. Once you select an application type, additional fields may populate for you to complete depending on the type you choose. Click Next Step: Planning Types.
    1. If you are unsure which application to apply for, please refer to the Planning Application Type document to gain a better understanding of the different applications available. Checklists for applications are also available here.
  4. The application type you chose will be selected, click Next Step: Planning Details.
  5. Add the location or address where you wish your project to be located, click Next Step: Contacts.
  6. Contacts on your application will appear; click Next Step: Upload Files.
    1. Note: You can add additional contacts by selecting the blue, Add Business or Contact from Address Book, hyperlink.
  7. Upload required submittal documents by selecting Browse. Find document you wish to upload and click open. Once you have uploaded all documents into the correct Submittal type, click Next Step: Review & Submit.
    1. For more information as to what a submittal item should include, click on the blue question mark next to the Submittal Item name.
  8. Review your application and make sure all information is correct. This page will also show the fees associated with your application that you are required to pay. After review, type characters exactly as they are in the character box at the bottom of the page and click Submit Application.
  9. Once submitted, your Project Number will be at the top of the page and you can pay your application fee online. To make payment, click Pay Fees Online and follow the promptings until payment is complete.
  10. To check status and more on your Planning Application, select My Items from the blue tabs at the top of the web page. Click here for more information on how to navigate the My Items tab.

 

How Do I Register for Online Services?

  1. Click on Register. 
  2. Input your Email Address in the required field.
  3. Create a Password that is eight (8) characters in length.
  4. Re-type password in "Confirm Password" field.
  5. Click Next Step: Contact Information
  6. If you would like to associate your account with an existing Business License, Permit, or Contractor's License click Yes, otherwise click No.
    1. If Yes, type in the full License or Permit number, (LCxxxxxxxxxx or PRxxxxxxxxxxx). If the license or permit is older than 2018 or the system cannot locate it, please call Provo311 Customer Service for assistance.
  7. Fill in the Contact Information as required. Please include your Name and Preferred Contact Method.
  8. Begin typing a street address In the Search for Address field. The system will search existing locations within Provo City. If your location appears, please select it from the list. If you cannot find your address, you can enter it manually in the fields below.
  9. Fill in the Mailing Address fields as required.
  10. Fill in the Contact Numbers fields as required.
  11. Fill in the Alternate Addresses fields as required. This information is not required, though marked with red asterisks. If you do not have any alternate addresses, email addresses, or contact numbers you can leave these blank.
  12. Type in the Security Characters as displayed on-screen and click Next Step: Complete Registration.
  13. A confirmation email has been sent to the email used to register the account. Please allow up to 30 minutes for it to arrive.
  14. You will then need to click on the hyperlink contained in the email to finish activating your account. Clicking the hyperlink will load a page that will confirm your account activation.
  15. Click the Activate button to finish. 
  16. You will be redirected to the Online Portal Home.